Temporary Customer Care Representative -English/ German | Undutchables

Temporary Customer Care Representative -English/ German

Amsterdam, reference 2020-00611

Company description

Our client is an international company in Amsterdam(medical device company). The environment is young, energetic and fast paced.
The company has approx. 60 - 70 employees.

Job description

  • You will be primarily doing order processing and data entry
  • You will be responsible for the German speaking countries
  • Depending on your work experience, you might be also responsible for the English speaking clients over phone or e-mail.
  • Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
  • Enter all customer orders in accordance to provided process and SLAs
  • Possible responding to customers in accordance with established SLAs
  • Possible provide follow up contacts to customers as needed
  • Maintain logs, records, and files manually and electronically
  • Other duties as assigned

Requirements

  • You have at least 2 years of experience with order processing and data entry
  • Ideally you have experience within a customer service department so you know how customers can think
  • Being accurate and precise
  • No 9-5 mentality
  • Pro active, eager, confident, good listener and a team player
  • This means you are patient, open to learn
  • Fluency of English and German (written and spoken)
  • You have no problem understanding people
  • Your general communication skills are excellent, you can work according to set processes, and you take pride in meeting our clients’ needs
  • Work independently or as a team member with reliable, on time and consistent attendance
  • You must be living in or close to Amsterdam

Working conditions

  • The initial contract is for three months. (Due to work load, you will be assisting the Customer Service team) - it might be extended
  • The start is ASAP
  • The salary is depending on your work experience, based on full time (40 hours per week)
  • A pivotal position within our organization where you have direct impact on the client and patient safety.
  • A friendly team with knowledgeable and passionate colleagues.
  • A wonderful office with driven international colleagues.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
siewai.tsang@undutchables.nl
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