Temporary IT Support Engineer

Amsterdam, reference 2024-01421

Job description

IT Support Role Description:This role provides frontline technical support to users handling everyday requests related to both hardware and software issues. The main goal is to assist users, track new software releases, manage spare equipment, and perform basic hardware and software updates. Key Responsibilities:

• Ensure smooth execution of onboarding and offboarding processes.
• Assist in building and maintaining a software license management system.
• Offer proactive technical support to users, addressing daily hardware and software inquiries.
• Gather user feedback and requirements to implement software updates seamlessly, minimizing user disruption.
• Handle deployment, support, and maintenance of telephony and mobile devices, along with other hardware and software.
• Manage inventory of spare office hardware (laptops, mobile devices, screens)
• Maintain relationship with key hardware vendors, software vendors and implementation partners.

This position plays a crucial role within the organization by providing technical support and working closely with the IT Support Engineer to ensure user adoption, security, and proper access.Additionally, the role involves collaboration with hardware and software vendors and implementation partners.

Requirements

Skills required: Proven ability to maintain Apple hardwareKnowledge in working with: MacOS, iOS, Active Directory, MS Office365, Azure and JamfKnowledge of Jira & Confluence is a plus Soft skills: Well-organised and analytical skills.Team player with excellent communication skills.Pro-active in supporting the business, service minded, self-driven. 

Working conditions

This is a more or less 6-month position- with good possibilities to extendDuring this period you'll be on an agency contractYou'll be part of an excellent and international organization that offers opportunities.Part time possibilitiesstart ASAPOnsite work (open to sometimes work from home but mostly at the office because of the nature of the position)Amazing office in the center of AmsterdamGreat lunchesParking possibilities/ commuting allowanceInternational working environmentother nice benefits.

Work location

Amsterdam

Company description

Our client is a neutral and independent peering and Internet exchange point based in the Netherlands.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Irina van Halen, Amsterdam
[email protected]
+31(0)6-34154086