Warranty Administrator (Technical Customer support)

Amsterdam, reference 2024-01017

Job description

What will you do?
Warranty management:
  • Receive damaged and unused technical parts (from the machinery) from the customer.
  • Check the condition of received damaged parts, register them in the system and follow up the whole process
  • Communicate with the customers to share the confirmation on receipt of parts, as well as about light technical issues
  • Store the returned damaged parts on the shelves, and provide a deadline for engineers for the warranty judgement.
  • Make Warranty order, repair order, field change operation order and denied part report
  • Process Warranty orders
  • Crediting and Invoicing procedure
  • Being aware of the warranty trend & the daily ongoing issues and troubles in field
  • Receiving information from the technician and understanding the importance of it. Implementing this new information in the daily work procedure.
  • Keep the damaged parts stock organized on the shelf (adding and disposing of damaged parts) and keeping a clear record in SharePoint.
  • Sending items for repair or for evaluation to HQ (based in Asia) and follow the necessary administration and procedure.
  • Receiving items from HQ and handling it over to another department and follow the necessary administration and procedure.
  • Making a monthly warranty overview or any other overview requests.
  • The team keeps all returned parts for 90 days from the received date for requests of the engineers in order to analyze. After 100 days have passed, a plan should be in place to dispose them.
Parts shipment management:
  • Arrange the parts shipments to HQ (based in Asia) upon request of our Technical & Warranty team members.
  • Arrange the parts shipments to customers upon request of our Technical & Warranty team members.          
Spare parts - tools order and return management:
  • Arrange parts/tools for Technical engineers, upon request.
  • Make a loaner agreement upon request, mentioning a clear loaner period.

Requirements

Who are you?
  • Fluency in English (written and spoken)
  • Some Technical knowledge required
  • 1-3 years of work experience in (technical) customer service and administration (Word and Excel knowledge)
  • Affinity with technical products is a must
  • Excellent communication skills and theoretical thinking
  • Proper periodical reporting behavior (report about result, and countermeasure plan if the result has not been achieved)
  • Living in Amsterdam region is a must
  • Full time and available ASAP
  • Must have a valid working permit for the Netherlands (our client does not do sponsorship)
  • 100% onsite / @ the office - remote work is NOT possible

Working conditions

  • This is a long term position
  • The salary is between EUR 3000 - EUR 3500 per month gross, based on full time (40 hours per week). It depends on work experience and education
  • The start date is ASAP
  • The initial contract will be with Undutchables (after the first contract, depending on the performance the company will offer a direct contract. Usually 1 year to start with)
  • 100% onsite - HYBRID is NOT possible

Salary from: €3000,-
Salary to: €3500,-

Work location

Amsterdam

Company description

Our client is an international machinery company, based in Amsterdam. This is the European Headquarters.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Sie Wai Tsang, Amsterdam
[email protected]
+31(0)6-34154083
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Recruiter contact

Sie Wai Tsang
Amsterdam
E: [email protected]
T: +31(0)6-34154083
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