Travel Advisor and Coordinator | Dutch

Amsterdam, reference 2024-01455

Job description

You'll be joining a close-knit team with ample opportunities for personal development. You'll provide top-notch service to our customers. Your responsibilities will include booking ideal travel destinations for clients, processing payments, maintaining up-to-date customer data, and staying in touch with both regular and new customers (including direct clients and travel agencies). You'll participate in sales events and ensure smooth operations at our Amsterdam office. After completing internal training, where you'll learn everything step by step, you'll also engage in outbound calls to our (potential) customers, handle complaints, and perform various administrative back-office tasks.


Key Responsibilities:
Play a Key Role in Customer Engagement
Welcome customers by phone or in person with a premium attitude.
Build personalized and lasting relationships with customers by proactively guiding them through the sales process.
Ensure follow-up and satisfaction with all customer interactions.
Create Tailor-Made Travel Experiences
Understand and gather customers' expectations and motivations.
Offer recommendations to design a customized travel experience.
Enhance the appeal of destinations, products, and the overall experience.
Develop Business Activity
Boost revenue by acquiring and retaining customers, as well as promoting additional services.
Identify business opportunities with clients (M&E, partnerships, sponsorships, influencers, referrals).
Update and track commercial data (customer database, data collection, complaint follow-up).
  
 

Requirements

• You must be fluent in Dutch and English (written and spoken)
• A study background in Tourism is a big plus
• Affinity and interest in travelling
• Experience in a similar role is an advantage
• Customer oriented and commercial mindset
• Friendly, easygoing and open personality
• Stress resistant
• curious and dynamic

Working conditions

• Salary between 32 and 35K incl 8% holiday allowance
• Bonus scheme
• Direct contract with the hiring company
• START ASAP
• Full time job 40 hours per week - Monday to Friday + one Saturday per month.
• Onsite
• 31.5 holidays per year
• Travel allowance
• Growth and development opportunities
• Good training and onboarding program
• Being part of a organization that embraces kindness,  multiculturalism, responsibility and freedom.

Work location

Amsterdam

Company description

Our client is an international organization in in the Tourism sector.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Irina van Halen, Amsterdam
[email protected]
+31(0)6-34154086