Call Center Employee | German (Remote)

Deurne, reference 2025-00207

Job description

1. Customer Support·                Give technical advice for products·                Support customers on sales and after sales·                Help installing and troubleshooting issues·                Escalate to supplier in case of critical issues·                Supporting customers by applicable communication channels·                Register and add all customer cases into customer care system·                Keep customer database updated·                Other support related to Customer demand2. Training & development·                Incorporate colleagues·                Stay updated with information from tests and knowledge database·                Sharing new and updated information in the knowledge database3. RMA and the related admin support·                Admin support related to Customer support·                Troubleshooting related to RMA

Requirements

• An intermediate vocational training (MBO) or higher
• Accustomed to technical terms and devices
• Basic knowledge of database and data processing
• Call center/ Customer Service experience
• German and English Support (if possible Dutch)
• Eligible to work in the Netherlands

Working conditions

• You’ll work in a lively, fast-growing international company, certified as a Great Place to Work!
• A salary between €2,500 and €2,900 gross

Work location

Deurne

Company description

Our client specializes in servicing SSD drives for a leading technology brand, providing warranty support across Europe through a small call center. In addition to their service center for SSD inspections, they also run a niche e-commerce business selling parts for the brand's mobile and tablet devices.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Elcin Akinci, Eindhoven
[email protected]
+31(0)6-18093399