Customer Care Representative | German C1

Helmond, reference 2024-01544

Job description

Their European Customer Service division consists of two departments: Sales Support and Consumer Care. In the Consumer Care department you are responsible to provide excellent service to the consumers and assist them with questions and issues that they might have. In this role you will have to be able to divide your attention to multiple tasks, since you will be in contact with consumers though various social media channels, email and via live chats. If multitasking and speaking to consumers is your second nature then this might be the right fit for you!
Your tasks and responsibilities:

• Providing service to consumers via live chat, email and social media.
• Deciding if a question, comment or complaint should be handled online or offline.
• Documenting your (follow-up) activities in their ERP and CRM systems
• Proposing improvements and recognizing opportunities in response to consumer questions and their processes.

Requirements

• You have customer service experience
• You have excellent communication skills.
• You are emphatic and flexible.
• You have excellent English and German language skills.
• You have affinity with Social media.
• You think ahead and dare to take the initiative.
• You are available 32-40 hours per week.

Working conditions

Our client offers a hybrid working environment (2 days per week at the office and 3 days at home). Also, they offer excellent benefits such as a 13th month and a yearly bonus based on performance. Next to that you will receive a laptop + phone, and a pension plan. Finally, you will receive 28 holidays.

Work location

Helmond

Company description

Our client creates innovative products and services for babies and children. They work with strong international brands that are well known and distributed to over 80 countries worldwide.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Carmen Cordes, Eindhoven
[email protected]
+31(0)6-34154232