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Customer Care Representative | German C1
Helmond, reference 2025-01459
Job description
In the Customer Care department you are responsible to provide excellent service to the consumers and assist them with questions and issues that they might have. In this role you will have to be able to divide your attention to multiple tasks, since you will be in contact with consumers though various social media channels, email and via live chats.Your tasks and responsibilities:
- Providing service to consumers via live chat, email and social media.
- Deciding if a question, comment or complaint should be handled online or offline.
- Documenting your (follow-up) activities in their ERP and CRM systems
- Proposing improvements and recognizing opportunities in response to consumer questions and their processes.
Requirements
- You have customer service experience
- You have excellent communication skills.
- You are emphatic and flexible.
- You have excellent English and German language skills.
- You have affinity with Social media.
- You think ahead and dare to take the initiative.
- You are available 28-40 hours per week.
Working conditions
Excellent benefits:- 13th month salary
- Hybrid working environment: 2 days per week at the office, 3 days at home
- Yearly bonus based on performance
- Laptop and phone provided
- Pension plan
- 8% holiday allowance
- 28 holidays per year
- direct contract with the client
Salary from: €2500,-
Salary to: €2900,-
Work location
HelmondCompany description
Our client creates innovative products and services for babies. They work with strong international brands that are well known and distributed to over 80 countries worldwide.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Website: 2026-03-18
Recruiter contact
Anique van Gorp, Eindhovenanique.vangorp@undutchables.nl
+31(0)6-28513257
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