Customer Operations Administrator | German

Rijswijk, reference 2024-00418

Job description

The Customer Operations Administrator will play a crucial role in overseeing key administrative tasks related to Order to Cash transactions. This position involves supporting internal and external accounts within the EU Business areas, and you will contribute to the seamless execution of administrative functions.
You will be responsible for:

• Assisting with administrative tasks for their assigned customer set;
• Engaging in regular meetings with European Customer Operations teams to understand their future needs and collaborate with them;
• Cultivating a strong commitment to customer satisfaction, both internally and externally;
• Aiding in resolving EDI backlog and errors in SAP for customer orders;
• Supporting in management of orders and inquiries;
• Generating replacements and credits for products in SAP and the B2B Portal for Retailers;
• Addressing Customer Complaints forms;
• Performing any necessary ad-hoc administrative tasks;
• Responding to emails in a timely manner.

Requirements

Requirements:

• Strong communication and written skills in English and German;
• 1 - 2 years experience in a similar role;
• Strong attention to detail and result driven;
• Order & backlog management experience;
• Customer satisfaction oriented;
• Good organizational and planning skills;
• Strong team player and relationship builder;
• Experience in SAP or another ERP system.

Working conditions

Competitive salary25 vacation daysCompetitive pension planHybrid working Opportunities to grow Clear & strong onboarding

Work location

Rijswijk

Company description

Our international client is known for being one of the world’s premier makers of fashion accessories, recognized for their design innovation and excellence.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Savannah Morris, Den Haag
[email protected]
+31(0)6-43623124