Customer Operations Specialist | French & English

Amsterdam, reference 2024-00621

Job description

Would you like to work in the fashion industry? We are looking for a French speaking Customer Operations Specialist to join their Customer Operations team in Amsterdam. Any other extra language is seen as an advantage.In this role you will report to the Team Leader of Customer Operations and work closely with the Customer Operations team, taking over tasks during the absence of colleagues or whenever the workload requires. 
Your goal is monitoring and optimizing the customer experience. You will:

• Respond to customer questions and needs ie. order POS Materials and track orders
• Deal quickly with complaints, in accordance with discount and remakes guidelines
• Share lessons learned for improvement
• Monitor outstanding and on-hold orders as well as change orders on request
• Ensure borrowed suits are returned properly
• Give discounts to partners and maintain an overview
• Schedule weekly individual meetings to review and follow up on operations with consultants
• Participate in projects to improve operational excellence and increase customer satisfaction
• Work with other departments to align different initiatives

Requirements

• C2 level of French and English in both writing and speaking / speaking German or Dutch is seen as a huge advantage
• A bachelor’s degree or equivalent experience 
• Minimum 2 years experience in a customer service position
• Good command of Excel
• A flexible approach with a positive, can-do mindset
• Excellent organization skills with the ability to prioritize and work to strict deadlines

Working conditions

• Full time position
• A good salary package
• Work in an enthusiastic and energetic team in a inspiring work environment in Amsterdam within the fashion industry

Work location

Amsterdam

Company description

Our client is active in the fashion industry in menswear.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Heleen Hermans, Amsterdam
[email protected]
+31(0)6-34154087