Customer Service Representative & Commercial Support | French

Rotterdam, reference 2024-00714

Job description

Are you someone who thrives on proactive problem-solving and enjoys interacting with customers? Our client is a global organization seeking a Customer Service Representative for our European profit center based in Rotterdam.In this role, you'll serve as the primary point of contact for the European customers, bridging the gap between Sales, Maintenance & Repairs teams, and Finance teams. Your daily responsibilities will include:

• Assisting European customers: Fielding inquiries via phone and email, arranging container pick-up and drop-off, managing rentals, and providing guidance on container transport and cleaning.
• Supporting Sales Managers: Generating quotes, validating contracts, nurturing prospects, and facilitating the conversion of prospects into customers.
• Assisting the maintenance and service department: Managing container workflow, coordinating depot bookings for inspections, and facilitating repair and modification approvals.
• Supporting the Finance department: Following up on outstanding payments with customers and coordinating invoice-related issues with our head office..

Requirements

In order to do this well:

• We're looking for proactive candidates with a keen understanding of the organization's operations.
• A minimum of 1 year of experience in a similar role, coupled with an MBO education, is preferred.
• Proficiency in French and English is essential, while Dutch language skills are not mandatory
• Good communication and problem-solving skills
• Someone who is a great team player

Working conditions

Our client offers:

• Innovative office with a supportive international team environment
• Opportunities to grow and develop within the company
• 13th month salary
• 25 vacation days
• 8% holiday allowance
• 7% health insurance coverage
• Travel allowance
• Working from home one day in a week
• Competitive salary up to 4.000 euros gross per month, based on experience
• Rewarding bonus system for the outstanding work performance

Work location

Rotterdam

Company description

For over 50 years, the global leader in the Tank Container leasing industry has been serving a diverse range of customers spanning the Petroleum, Chemical, Mining, Food, and Transportation sectors. Recognized as the foremost provider in international bulk gas and liquid transportation, this company specializes in leasing the most advanced, secure, state-of-the-art equipment available. Our client is committed to providing its worldwide customer base with the highest level of leasing services and solutions in the industry. They also provide the largest network of maintenance and repair facilities.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Lara Süne, Den Haag
[email protected]
+31(0)6-34154234