Customer Operations Specialist | German

Rijswijk, reference 2024-00417

Job description

As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to ensure seamless business operations. You will also collaborate closely with the sales & marketing team to execute upcoming strategies effectively.
Along side this you will:

• Foster a culture of collective responsibility and prioritize customer satisfaction.
• Mediate and resolve issues, escalating when necessary.
• Lead customer setup processes in collaboration with Master Data Management and Warehouse Operations.
• Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
• Monitor order management to optimize supply fill rates and meet quarterly targets.
• Address blocks on order placement promptly, escalating as needed.
• Provide support and training on B2B Portal usage.
• Manage Consignment Customers throughout the process.
• Monitor central mailboxes and ensure timely responses.
• Maintain updated documentation for the customer portfolio.

Requirements

Requirements:

• Strong communication and written skills in English and German
• 3-4 years experience in a similar role, preferably in a B2B setting
• Strong attention to detail and result driven
• Strong relationship building skills and service minded
• Order & backlog management experience
• Good organizational and planning skills
• Strong team player
• Experience in SAP or another ERP system as well as Excel

Working conditions

25 vacation daysCompetitive pension planCompetitive salaryHybrid working Opportunities to grow Clear & strong onboarding

Work location

Rijswijk

Company description

Our international client is known for being one of the world’s premier makers of fashion accessories, recognized for their design innovation and excellence.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Savannah Morris, Den Haag
[email protected]
+31(0)6-43623124