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Customer Solution Specialist | French C2
Eindhoven, reference 2024-01996
Job description
It is your job to help and inform customers so they make the right decisions themselves. As an all-round Customer Support employee, you will have a supporting and consulting role. You ensure that our B2B customer group gets the help they need in a professional way and you come up with solutions where necessary to make improvements. You are also responsible for webcare, handling inbound calls, chats ️ & tickets and answering questions about various topics such as software, shipments, and other issues customers can encounter.Requirements
- You are a good listener and you like to help, advise and find solutions
- Fluent French and English , written and speech: this is a must-have!
- Multitasking is your second nature and you have a pro-active and commercial mindset
- Previous experience in Customer Support is a big plus
- Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is a big plus
- You are available full-time (40 hours/week)
Working conditions
- You’ll work in a lively, fast-growing international company, certified as a Great Place to Work!
- A salary between €2,500 and €2,900 (with opportunities to grow)
- Vacation days: 28 per year based on full-time + an extra day off around your birthday
- After 3 years, you’ll get a 4-week sabbatical
- Keep developing yourself with a study budget of €2,000 per year
- A WFH (work from home) budget of €500, so you can set up a great home office
- Stay fit in their gym
- Pension scheme
- Discount on health insurance
Salary from: €2500,-
Salary to: €2900,-
Work location
EindhovenCompany description
Our client is an all-in-one shipping platform that accelerates international growth. They assist online retailers in saving time on shipping while simultaneously increasing conversion rates.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Elcin Akinci, Eindhoven[email protected]
+31(0)6-18093399
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