Customer Operations Team Lead | German

Rijswijk, reference 2024-00416

Job description

As the Customer Operations Team Lead, you will supervise key & independent accounts within an assigned customer portfolio, forging strong and connections with the internal teams and stakeholders to ensure seamless business operations. You will lead the Customer Operations team and ensure operations are running smoothly, while also collaborate closely with other departments.
Along side this you will:

• Foster a culture of collective responsibility and prioritize customer satisfaction.
• Handling escalations and complex customer issues with professionalism and efficiency.
• Act as a liaison between the Customer Operations team and other departments to facilitate effective communication and collaboration.
• Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
• Monitor order management to optimize supply fill rates and meet quarterly targets.
• Provide support and training on B2B Portal usage.
• Manage Consignment Customers throughout the process.
• Monitor central mailboxes and ensure timely responses.
• Maintain updated documentation for the customer portfolio.
• Prepare audit documentation as requested.
• Leading, mentoring, and developing the Customer Operations team members.
• Conducting regular team meetings to discuss performance, set goals, and provide feedback.
• Developing and implementing team performance metrics to track progress and ensure continuous improvement.
• Identifying training needs and coordinating training sessions for team members to enhance their skills and knowledge.

Requirements

Requirements:

• Must have 4-5 years of experience working in EU countries in a dynamic and fast-moving organization;
• Experience working across different international cultures;
• Must have a strong customer focus and proven ability to deliver results;
• Experience in Order & Backlog Management;
• Knowledgeable user of SAP or another ERP systems;
• Experience in developing, training, and coaching direct reports and teams;
• Ability to build strong relationships with key stakeholders along with a collaborative attitude;
• Ability to lead projects and drive continuous improvement;
• Analytical and problem-solving skills to identify root causes and deliver resolutions;
• Must have excellent written and spoken English and German.

If you are a proactive individual with a passion for delivering exceptional service and driving operational excellence, we encourage you to apply.

Working conditions

Competitive salary25 vacation daysCompetitive pension planHybrid working Opportunities to grow Clear & strong onboarding

Work location

Rijswijk

Company description

Our international client is known for being one of the world’s premier makers of fashion accessories, recognized for their design innovation and excellence.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Savannah Morris, Den Haag
[email protected]
+31(0)6-43623124