Customer Service & Content Specialist | Spanish

Leusden, reference 2024-01836

Job description

As a Customer Support and Content Specialist for the Spanish insurance market, you’ll have the unique opportunity to wear multiple hats, blending customer service with creative content development. You’ll be the voice of the company's brand, ensuring their Spanish-speaking customers receive top-notch support while also building engaging and informative content that makes their experience seamless.
What You'll Do:

• Be the Go-To Person for Customers: Deliver amazing customer service via email, chat, and social media, answering inquiries and resolving issues with warmth and efficiency.
• Create Engaging Content: Develop FAQ articles, Chatbot scripts, email templates, and marketing content that resonates with the Spanish-speaking audience.
• Shape the Customer Journey: Design smooth, easy-to-follow processes and workflows that enhance the overall customer experience.
• Collaborate Across Teams: Work closely with other teams to ensure cohesive communication and contribute to exciting projects.
• Launch in a New Market: Bring fresh insights about the Spanish insurance market, helping them tailor their approach to meet local needs and preferences.

Requirements

• You have to have lived and worked in Spain for at least 4-5 years.
• Experience: 2-4 years of customer service and content creation experience, preferably in the insurance or financial services industry.
• Language Skills: Fluent in both Spanish (C2-level) and English (spoken and written);
• Digital Skills: Experience with customer service platforms (e.g., Zendesk, Salesforce), CMS, and basic knowledge of SEO for content creation.
• Process-Oriented: Strong organizational skills with experience in setting up and documenting workflows.
• Market Knowledge: Familiarity with the Spanish insurance market is a big plus, including consumer behaviors and cultural nuances.
• Startup Mindset: Comfortable working in a fast-paced, dynamic environment, with a proactive approach to problem-solving.

You have to live in the Netherlands already and in a commutable distance and have a valid work visa. NO VISA SPONSORSHIP!

Working conditions

• Competitive Salary: We value your expertise and reward you for it.
• Work-Life Balance: Flexible hybrid work (50% from home) and a supportive team culture that prioritizes your well-being.
• Career Development: Opportunity for growth as we expand into new markets, with plenty of room for your ideas and leadership.
• Collaborative Environment: A fun, friendly atmosphere where everyone is working toward the same goal – success in the Spanish insurance market!
• Great Secondary Benefits: Travel Allowance, Working from Bonus, Internet Compensation, ...

Work location

Leusden

Company description

Are you ready to make a big impact at a company that’s entering a new market? They are a fast-growing, innovative startup expanding into the Spanish insurance market for the first time, and they’re looking for a passionate, customer-centric individual who can help them build something amazing from the ground up. If you’re a creative problem-solver who loves crafting engaging content and delivering exceptional customer experiences, they want YOU to be part of their journey!
Why Join Them?

• Make an Impact: Help shape the future of our company as they enter a new market and establish themselves as a leader in the insurance space.
• Startup Vibes: Thrive in a fast-paced, exciting, and dynamic environment where your voice matters, and creativity is encouraged.
• Flexibility: Enjoy the freedom to work in a hybrid setup while collaborating with a passionate and supportive team.
• Growth Opportunities: Be part of a company with growth potential and plenty of room for personal and professional development.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Büşra Korkmaz - Van de Kleut, Utrecht
[email protected]
+31(0)6-43253728