Customer Service Employee | French

Venlo, reference 2024-01802

Job description

You will be responsible for:-Promptly addressing customer inquiries regarding standard information such as pricing, product availability, lead times, and sample requests via phone and email.-Accurately processing and managing orders, which includes providing order confirmations and handling post-order changes such as adjustments in quantities, colors, or other details.- Efficiently resolving customer complaints, ensuring timely communication and regular updates until the issue is fully resolved.-Proactively managing credit blocks, resolving concerns or escalating them to Sales or Finance when necessary.-Overseeing logistical matters, including tracking shipments, addressing delivery issues, and managing lost or damaged good

Requirements

What do we expect from you?-Fluent in both French and English, with excellent communication skills for engaging with internal teams and external customers.-Solid background in customer service, sales strategies, and deep product knowledge.-Expertise in systems like CS, SAP, and SFDC for efficient data management and order processing.

Working conditions

A flexible and empowering environment where you can keep developing your personal skills and your professional skills plus a competitive salary. This client offers excellent employment benefits, such as 27 vacation days, 5 paid leave days for community work, and Fisc Free plan.

Work location

Venlo

Company description

Our client is a global company with a presence on all continents. Their goal is to help companies with network problems and cyber security. They handle Everything from cables to routers and much more. The company culture is informal, and they have an open-door policy.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Website: 2025-03-12

Recruiter contact

Anique van Gorp, Eindhoven
[email protected]
+31(0)6-28513257