Investor Success Specialist | French

Amersfoort, reference 2024-01593

Job description

Join a Purpose-Driven Organization Making a Difference!
Are you eager to contribute to impactful initiatives that improve lives and foster sustainable development? We invite you to become an Investor Success Specialist within a global organization dedicated to driving positive change through strategic investments in communities.
As an Investor Success Specialist, you will be instrumental in guiding investors through their engagement journey. In this client-facing position, you will manage investor inquiries, ensure adherence to compliance standards, and contribute to attracting and retaining investors. Your efforts will help support transformative projects that align with our mission of creating lasting social impact.
Key Responsibilities

• Investor Onboarding: Facilitate the onboarding of new investors by ensuring compliance with internal guidelines and providing a seamless experience.
• Inquiry Management: Address redemption requests and other client inquiries promptly, ensuring alignment with our organization’s policies.
• Compliance Oversight: Conduct KYC (Know Your Customer) checks and maintain compliance with AML (Anti-Money Laundering) regulations.
• Data Integrity: Ensure accurate and timely entry of investor data into our administration systems.
• Process Improvement: Actively contribute to enhancing internal procedures, documenting workflows, and identifying opportunities for optimization.
• Investor Engagement: Participate in marketing initiatives and support efforts aimed at increasing investor participation and capital growth.

Requirements

Qualifications We Seek

• A Bachelor’s Degree and 1-2 years of experience in an administrative or operational role, preferably with direct client interaction.
• Proficiency in French and English is required (Spanish proficiency is a plus).
• Familiarity with AML (Anti-Money Laundering) regulations is a plus.
• A Yellow Belt (Six Sigma) certificate is a plus.
• Comfortable using various IT systems and applications.
• Strong interpersonal skills and a commitment to excellent customer service.
• An emphasis on careful attention and dedication to producing high-quality results.

Key Competencies Needed

• Attention to Detail: Ability to maintain high accuracy in tasks and deliverables.
• Analytical Thinking: Skilled in evaluating problems and assessing potential solutions effectively.
• Proactivity: Demonstrates initiative and a proactive approach to tasks and challenges.
• Client Focus: Strong orientation towards client needs and delivering exceptional service.
• Collaboration: Capable of working cooperatively within teams and across functions.
• Effective Communication: Proficient in both verbal and written communication, with the ability to present ideas clearly.

Working conditions

• The chance to work with a mission-driven organization that supports meaningful projects across the globe.
• A collaborative work environment where your contributions are valued and recognized.
• Opportunities for personal and professional growth, including involvement in innovative processes and client engagement strategies.
• A hybrid work model.

This role is only 32h a week.

Work location

Amersfoort

Company description

This organization is committed to advancing sustainable development through innovative financial solutions, aiming to create positive social change and enhance community well-being worldwide.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Utrecht
[email protected]
+31(0)6-28514242