Technical Customer Support | German & French

Groningen, reference 2024-00223

Job description

• You will be managing international customer demand across the board.
• You are the single point of contact and advise the customer both re-actively and proactively in terms of solutions, giving quotations and preparing the deployment of service engineers or the shipment of parts.
• You are the customer coordinator in all areas both on technical and commercial and you know how to build a good relationship with the clients.
• You have contact with internal and external stakeholders (German & French speaking markets)
• You handle and report on both the substantive and financial sides of the projects.
• You always see opportunities to go the extra mile for clients with the products and services. Finally, you look at what can be improved in the follow-up phase so that you continue to learn and develop.
• The job includes regular national and international client visits.
• You communicate proactively and ensure that the various colleagues and departments provide the necessary information. 
• You have experience in a technical after-sales/service environment and can contribute with your knowledge and expertise to the further design and professionalization of the work processes (in an ERP environment)

Requirements

• Professional Education level of work and intellect. This could be a commercial background with an affinity for technology, but also a technical background with commercial drive
• If you don't have the technical background, it's important that you are willing to learn and have a keen interest in machinery (mechanical, hydraulics, electrical etc.)
• You like to visit customers from time to time to discuss offers for the “bigger” job
• You have a high proficiency of German (C1-C2) & French (C1-C2 level) and fluency in English, Dutch is an advantage - not a must.
• You have relevant work experience in a technical-commercially oriented, service-oriented position
• You have good communication skills and are very proactive and customer-oriented
• You think in terms of opportunities and solutions and have an entrepreneurial spirit
• You are a service-oriented but critical person who does not shrink from bringing matters to the attention of customers, sales staff and the internal organization
• You have a valid working permit for the Netherlands (Our client doesn't not offer sponsorship)
• You are living in Groningen area

Working conditions

• This is a full time position - 40 hours per week. Long term
• The salary is between € 2800 - € 4000 depending on work experience and education. The salary is monthly gross.
• You will join an internationally operating organization with substantial growth ambitions.
• Plenty of opportunities for personal development.
• Good employment conditions in line with market terms.
• 27 holidays per year + 13 ADV days
• Travelcost will be reimbursed
• Participation in the pension scheme & collective discount on healthcare
• You may work from home and flexible working hours (needs to be discussed with the department manager)

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Company description

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