Customer Service Representative | German

Venlo, reference 2025-00087

Job description

Our client is looking for a proactive and solution-oriented Customer Service Representative to support the Dutch market. In this role, you will handle customer inquiries and complex cases across various platforms, ensuring customer satisfaction while contributing to a growing team.
Key Responsibilities:

• Respond to and resolve customer inquiries through phone, email, and online platforms.
• Investigate customer issues on platforms like Amazon and eBay, ensuring timely and satisfactory resolutions.
• Manage escalated cases from the first-line team, addressing more complex problems.
• Perform administrative tasks related to sales platforms and maintain service levels.
• Collaborate with colleagues in online meetings to stay connected and aligned.
• Monitor and respond to emails within agreed service level timelines.

Requirements

• Proficient in both German and English (written and spoken).
• Strong experience in customer interaction, with excellent communication skills.
• Tech-savvy, with confidence in using computers and MS Office.
• Enthusiastic personality and customer-focused mindset.
• Able to travel to the Venlo office once per month.
• Must reside within one hour travelling distance from Venlo.

Working conditions

• 25 vacation days, with the option to purchase an additional 10 days.
• 8% holiday allowance.
• A premium-free pension plan.
• Travel and home working allowances.
• A 20% discount on all products.
• Opportunities for personal and professional development.

Work location

Venlo

Company description

Our client is a rapidly growing e-commerce company that has been doubling its numbers annually since its founding in 2013. They operate over 30 online stores and have six international offices, catering to a vast audience with 120 million unique visitors each year. Known for their bold and innovative approach, they embrace challenges and take risks to achieve continuous success. Their team-oriented culture values personal growth and offers opportunities for professional development. Investing in their employees, they encourage seizing every opportunity for advancement.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Valeria Miozzi, Eindhoven
[email protected]
+31(0)6-34580376