Customer Success Manager | French

Den Haag, reference 2025-00050

Job description

It’s all about the customer and how you can serve them best during all stages of their life cycle. This requires maintaining relationships both internally and externally with cultural sensitivity and the drive to bridge differences between people and organisations.
The Customer Success Manager will be responsible for

• Customer Engagement:
• Act as the primary point of contact for the customer throughout the project lifecycle.
• Conduct regular progress meetings, providing updates and gathering feedback to ensure customer satisfaction.
• Deliver technical training and post-deployment support to customers.
• Proactively address customer concerns and identify opportunities for enhancing their experience.
• This position would require some international travel
• Experience in account management or customer relations
• Ability to communicate effectively and manage client expectations

Technical Expertise:

• Provide hands-on technical guidance during product setup, testing, and deployment.
• Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
• Contribute to technical solutions and improvements, working closely with engineering teams.
• Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.

Requirements

Education Qualification & Competencies

• Strong written and verbal communication skills in English and French
• Bachelor Degree (minimum)
• Functional knowledge of the products
• Experience in Account management or Customer relations
• Ability to communicate effectively and manage client expectations
• Special interest in the aviation sector

Working conditions

Our client is a mix of different backgrounds and they work with international counterparts everyday. They are a proud team always aiming to improve and innovate their products every day.

Work location

Den Haag

Company description

Our client is a market leader in providing portable onboard WiFi platforms, Onboard Passenger Entertainment & Mobile Crew Sales Solutions to different passenger travel segments. They are expanding their team globally and are the world’s fastest growing company in mobile in-flight entertainment.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Website: 2025-01-16

Recruiter contact

Carmen Leal, Den Haag
[email protected]
+31(0)6-43623124