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Customer Success Specialist | French + Dutch
Eindhoven, reference 2025-00592
Job description
As a Customer Success Specialist your responsibilities will include:- Providing support to customers after the onboarding process and following project delivery.
- Acting as the first point of contact for customers in case of any issues (support desk).
- Conducting on-site training for users to ensure they effectively utilize our client's systems.
- Managing small follow-up projects, ensuring customer needs are met.
- Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
- Drafting and managing Service Level Agreements (SLAs).
Requirements
We are looking for a driven professional.- No IT background required, but a strong technical affinity is essential.
- Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
- Strong analytical and problem-solving skills with attention to detail.
- Eagerness for professional growth and a proactive, independent work ethic.
- Customer-focused attitude with a commitment to providing excellent service.
- Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
- Strong French skills are required, and business level of the Dutch is required, big plus if you speak English as well.
- 32 or 40 hours per week availability
- You currently live in the Brainport region; Best, Eindhoven, Geldrop-Mierlo, Helmond, Nuenen, Oirschot, Son en Breugel, Veldhoven or Waalre.
Working conditions
Our client offers a range of great benefits:- Hybrid working after onboarding
- 8.5% holiday allowance
- Direct contract with our client
- Pension scheme to secure your future.
- Working from home allowance
- 26 holidays to make the most of your work-life balance.
- And of course, the opportunity to be part of a fun, fast-growing, and multicultural organization that values its people.
Salary from: €3000,-
Salary to: €3500,-
Work location
EindhovenCompany description
Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Anique van Gorp, Eindhovenanique.vangorp@undutchables.nl
+31(0)6-28513257
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