Customer Support Agent | English

Eindhoven, reference 2025-01663

Job description

In this role, you’ll be part of a supportive, international team that helps customers across EMEA with the repair and calibration of their equipment. You’ll be the vital link between customers and Service Technicians and Logistics colleagues.
Your day can start anytime between 7:30 and 9:00 AM, giving you flexibility to fit work around your life. Together with your teammates, you’ll make sure service requests are handled smoothly—from logging orders and arranging shipments to managing communication and solving logistical challenges.
The Service Desk department is organized into five sub-teams that collaborate closely, so while you’ll focus on your assigned region, you’ll also have the support of 15 colleagues from different backgrounds.
What You’ll Do:

• Support customers, suppliers, and partners across Europe, the UK, the Middle East, Africa, and Turkey.
• Process incoming/outgoing sales orders.
• Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping and invoicing.
• Ensure all POs and related documents are accurate and comply with company and federal regulations.
• Research and resolve discrepancies related to delivery, price, order status, item clarification, invoicing, etc. and explaining outcomes with tact and diplomacy.
• Tracking status of orders from start to finish and intervening where needed to correct issues.
• Execute proactive communication including facilitation of credit screening and credit line, compliance screening, customer documentation requests, payment terms, and payment methods, etc. •
• Contribute to process improvement/change management projects/programs.
• Backup support for other regions

Requirements

• Fluency in speaking and writing in English
• Experience with the MS Office package.
• Strong team player.
• Excellent communication and customer handling skills.
• Proactive problem-solving attitude.
• 32-40 hours per week availability (the day off cannot be on a wednesday or friday)
• You are located near Eindhoven

Working conditions

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Contract: We offer an initial 6-month agency contract, with the opportunity to extend
• Flexible Hybrid Work Arrangements: one day of remote work per week. Our client will start a 2-day working from home policy (based on full time) at the end of 2025.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Advanced Tools for Success: Leverage the Fortive Business System, offering over 90 tools designed to enhance efficiency and improve customer service delivery.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Outside the monthly salary our client also provides an additional 13th month and 8% holiday allowance

Work location

Eindhoven

Company description

Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's award-winning solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance.

Good to know

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Recruiter contact

Elcin Arıcı, Eindhoven
elcin.arici@undutchables.nl
+31(0)6-18093399