Customer Support Agent | German C1

Eindhoven, reference 2025-00587

Job description

We are seeking a dedicated Customer Support Representative to join our client's Service Desk team supporting customers and partners in Germany. This role also connects local stakeholders with logistics and technical teams based in Eindhoven, Cologne, and the UK.

• Customer Support: Address inquiries via email or phone, ensuring customer questions are resolved professionally and promptly.
• Service Coordination: Arrange equipment returns, process service orders, generate shipping labels, and provide clear communication on service workflows.
• Order Monitoring: Track service turnaround times, provide regular updates, and create price quotations when required.
• Complaint Management: Handle customer complaints efficiently, ensuring timely resolution to maintain satisfaction.
• Financial Coordination: Collaborate with the finance team to ensure invoices are accurate and payments are processed smoothly.
• Continuous Improvement: Monitor team KPIs, identify performance gaps, and implement solutions using problem-solving techniques.
• Adherence to Policies: Follow established customer service procedures to deliver consistent and reliable service.

Please note that this position is temporary, due to a sickness cover, there will be a high change that your contract will be extended as their CS team is growing.

Requirements

• 1+ years of experience in customer support
• fluency in German and English, both written and spoken.
• Team player, problem solver, customer-oriented, independent worker
• Great communication skills
• location near Eindhoven

Working conditions

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Advanced Tools for Success: Leverage the Fortive Business System, offering over 90 tools designed to enhance efficiency and improve customer service delivery.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference.

Work location

Eindhoven

Company description

Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's award-winning solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Anique van Gorp, Eindhoven
anique.vangorp@undutchables.nl
+31(0)6-28513257