Customer Support Agent | German C1

Eindhoven, reference 2025-01584

Job description

In this role, you’ll be part of a supportive, international team that helps customers across EMEA with the repair and calibration of their equipment. You’ll be the vital link between customers and Service Technicians and Logistics colleagues.
Your day can start anytime between 7:30 and 9:00 AM, giving you flexibility to fit work around your life. Together with your teammates, you’ll make sure service requests are handled smoothly—from logging orders and arranging shipments to managing communication and solving logistical challenges.
The Service Desk department is organized into five sub-teams that collaborate closely, so while you’ll focus on your assigned region, you’ll also have the support of 15 colleagues from different backgrounds.
What You’ll Do:

• Support customers, suppliers, and partners across Europe, the UK, the Middle East, Africa, and Turkey.
• Answer customer questions by phone and email, ensuring clear and professional communication.
• Create and maintain service orders for equipment needing calibration or repair.
• Coordinate shipments by preparing pickup labels, packing lists, and hazardous goods documentation.
• Oversee loaner equipment availability in the Netherlands and the UK when required.
• Track key performance indicators, spot issues early, and apply problem-solving methods to keep processes on target.
• Work in line with communication standards, policies, and procedures to ensure consistency and quality service.

Requirements

• Fluency in speaking and writing in English and German
• Experience with the MS Office package.
• Strong team player.
• Excellent communication and customer handling skills.
• Proactive problem-solving attitude.
• 32-40 hours per week availability (the day off cannot be on a wednesday or friday)
• You are located near Eindhoven

Working conditions

By joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Contract: We offer an initial 6-month agency contract, with the opportunity to extend
• Flexible Hybrid Work Arrangements: one day of remote work per week. Our client will start a 2-day working from home policy (based on full time) at the end of 2025.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
• Advanced Tools for Success: Leverage the Fortive Business System, offering over 90 tools designed to enhance efficiency and improve customer service delivery.
• Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.

Please note that the salary range includes a 13th month and 8% holiday allowance.

Work location

Eindhoven

Company description

Our client provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company's award-winning solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance.

Good to know

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Website: 2025-12-17

Recruiter contact

Anique van Gorp, Eindhoven
anique.vangorp@undutchables.nl
+31(0)6-28513257