Customer Service Representative | German C2

Mönchengladbach, reference 2024-00686

Job description

Join our client's dynamic team as a Customer Service Representative, where you'll play a vital role in optimizing their sales operations and enhancing customer satisfaction.
Your responsibilities will include efficiently managing the sales order fulfillment process within SAP, ensuring seamless processing and timely delivery. You'll be the key point of contact for customer communication and coordination with your sales colleagues, overseeing the delivery schedule to guarantee customer expectations are met.
Building and nurturing strong commercial relationships with the European clientele will be a core focus, working closely with the sales team to serve as a one-stop solution provider. Crafting accurate and timely quotations in response to customer requests will also be essential to meeting their needs promptly.
Additionally, you'll be responsible for managing order claims, ensuring swift resolution and monitoring the process closely. Your attention to detail will shine as you maintain accurate data records, including customer information and pricing details, to uphold operational efficiency and elevate customer satisfaction.

Requirements

• 1+ years of experience in customer service
• You possess the following skills: communication, listening, multi-tasking, and eager to learn
• You speak German on C2 level and fluently English
• Pro-active attitude
• 40 hours per week availability
• SAP knowledge is a big plus
• This position is office-based. This means you have to be in the office 5 days a week

Working conditions

A full time job in a passionate, fast growing company. In a team where we are helping each other out, also outside our comfort zone. The possibility to grow professionally.

Work location

Mönchengladbach

Company description

Our client is a leading lighting manufacturer, operating worldwide.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Anique van Gorp, Eindhoven
[email protected]
+31(0)6-28513257