Customer Service Representative | German C2 | Undutchables
Undutch & Able

Customer Service Representative | German C2

Leusden, reference 2022-00522

Job description

In the role of Customer Service Representative, you are answering questions of clients (mainly via email) and you support clients to arrange insurances themselves. You always have a focus on higher customer satisfaction combined with low costs.
Your main responsibilities are:
  • Client Support (ask what the clients needs and help them along the way)
  • Administration (you process questions and requests in the database and take direct action if needed)
  • Quality (you contribute to continuous improvement of procedures and products)

Requirements

As a Customer Service Representative, you have some key competencies. You are:
  • Client-focused
  • Honest (what is fair for the client)
  • Entrepreneurial (you actively see opportunities for the company)
  • Innovative (have a critical mindset and see you can improve processes and products)
  • Connecting (different departments and with colleagues)
For the rest, you also need to be a clear communicator with an eye for detail. You focus on solutions and you are analytical and proactive.
Finally, you have some relevant work experience and excellent knowledge of the German language (C2 level), and at least a good knowledge of English or Dutch. You are available for at least 24 hours a week (office hours)

Working conditions

So are you the team player that we are looking for then you will get this in return:

  • An informal atmosphere with great colleagues and management with an eye for you as a person
  • The opportunity to get the best out of yourself
  • Lots of room for initiative, independence, and responsibility
  • A good salary
  • A beautiful office in Leusden (freshly renovated)
  • 50% working from home
  • 50 EUR per month for working from home
  • travel allowance
  • screens, laptops, and other equipment provided by the company

Interested? Apply now!

Salary from: €2500,-
Salary to: €2700,-

Work location

Leusden

Company description

Our client is a young and dynamic insurance company. There goals are to make it fairer, easier and more fun for their clients and for themselves. Clients are able to manage almost everything themselves.
Currently they are expending further on the German market and therefor they want to strengthen the team with German speakers for their customer service department.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Undutchables Utrecht
nina@undutchables.nl
+31 628514242
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Want to apply?

Recruiter contact

Nina Pfisterer
Undutchables Utrecht
E: nina@undutchables.nl
T: +31 628514242

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