Customer Support Associate | Dutch & English

Utrecht, reference 2025-01022

Job description

As a Customer Support Associate | Dutch & English, you’ll be the friendly expert helping both Dutch and English-speaking users get the most out of our client’s smart software. Your support will directly impact customer satisfaction and help strengthen their presence in Dutch-speaking markets.
What you'll do

• Respond to customer questions via chat, email, and phone — always aiming for speed and clarity
• Guide new clients through a smooth onboarding journey
• Lead training sessions to help users work smarter with the platform
• Gather feedback from Dutch-speaking customers to share with internal teams
• Contribute to team projects and knowledge sharing to improve processes and outcomes

Requirements

What we’re looking for
You enjoy helping people, solving problems, and making sure users feel truly supported — even on busy days. If you're organized, communicative, and care about creating great experiences, this role might be a perfect fit.
You’ll shine in this role if you have:

• At least 1 year of experience in a support or other customer-facing position
• Fluency in Dutch - at least C1 level - with confident English to work across teams and clients
• Strong organizational skills and the ability to juggle multiple priorities
• A customer-first mindset, with genuine enthusiasm for helping others succeed
• A proactive and curious attitude, with a collaborative spirit and sense of ownership

Working conditions

What’s in it for you
Our client offers a rewarding work environment where your growth and well-being truly matter.

• Competitive salary with 8% holiday pay
• A yearly bonus (13th month), tied to company performance
• 25 vacation days — plus an extra day each year up to your 5th work anniversary
• A 4-week paid sabbatical after 5 years with the team
• Flexibility to work from home, plus 4 weeks of remote work from anywhere
• Your choice of laptop (Mac, Windows, or Linux)
• Annual budget for training and skill development
• Access to OpenUp for mental health and personal growth
• Urban Sports Club membership to stay active
• A relaxed, international workplace with regular team activities

Work location

Utrecht

Company description

Our client is a rapidly growing software company helping event and production teams around the world stay organized and in sync. Their cloud-based platform supports everything from gear tracking to crew planning — used in over 70 countries for everything from small shoots to large festivals.
With offices in the Netherlands and Canada, their 100+ team members come from 30+ nationalities. The culture is open, international, and built on curiosity, ownership, and collaboration.

Good to know

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Recruiter contact

Camila Gademan, Utrecht
camila@undutchables.nl
+31(0)6-34154095