Customer Support Representative B2B | German

Amsterdam, reference 2024-00347

Job description

As a Customer Support Representative, your primary responsibility is to deliver exceptional service in both German and English languages while promoting business growth.You will focus on fostering strong client relationships while also engaging in sales activities.

• Provide outstanding customer service in both German and English through various communication channels such as email, phone, and live chat.
• Address customer inquiries regarding software product licensing, pricing, payments, and order statuses, either independently or by supporting Accounts Managers.
• Generate quotations for new software licenses and renewals to ensure customer satisfaction and competitive pricing.
• Pursue business opportunities with new and existing customers based on assigned quotations, contributing to the achievement of monthly and quarterly targets.
• Collaborate closely with Account Managers, Technical Support, Finance, and external stakeholders to ensure prompt resolution of customer requests and enhance overall customer satisfaction.
• Accurately process and fulfill customer orders via email.
• Maintain and update customer and order databases to ensure accuracy and efficiency.
• Analyze and report on customer feedback to identify areas for improvement.
• Undertake any additional tasks or responsibilities as required.

Requirements

• Excellent written and verbal communication skills in both German and English.
• A strong drive to learn and succeed in a sales-oriented environment that is constantly evolving.
• Outstanding organizational abilities, with the capacity to manage multiple tasks simultaneously while paying close attention to detail.
• Goal-oriented mindset and the ability to collaborate effectively with a dynamic team to meet monthly and quarterly targets.
• Demonstrated capability to perform well under pressure in a fast-paced environment to meet deadlines.
• Proficiency in handling numerical data to understand various discount structures, currencies, and quote proposals.
• A minimum of 2 years of experience in customer service or a similar inside sales role, preferably within the IT industry.
• Education: A bachelor's degree
• Fluency in an additional language, aside from English and German, would be advantageous.

Working conditions

Our client offers a direct contract with a focus on long-term commitment, providing:

• A monthly salary ranging from €3000 to €3500 gross, depending on your experience and expertise.
• Monthly bonuses linked to performance.
• Holiday allowance.
• 25 vacation days.
• Reimbursement of travel costs up to €200 per month.
• Extensive training and ongoing support.
• Work hours from Monday to Friday, 9:00 AM to 5:30 PM, with a lunch break.
• A dynamic and lively work environment located in the heart of Amsterdam.

Work location

Amsterdam

Company description

Established in 1995, our client is a global provider of premier software development tools and components to commercial application software developers. Operating in the USA, UK, Ireland, Japan, and now in the Netherlands, they serve over 125.000 customers across 180 countries, with teams proficient in over 10 languages.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Srinarty Laa Baan, Amsterdam
[email protected]
+31(0)6-34154091