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Service Desk Specialist | Dutch & English
Ijmuiden, reference 2025-01381
Job description
We are looking for a motivated and customer-oriented Service Desk Specialist to join our clients team. In this role, you will be responsible for monitoring and resolving IT incidents, working closely with both clients and internal teams to ensure efficient issue resolution. You will be part of a dynamic environment where collaboration and customer satisfaction are key priorities.Key Responsibilities:
- Monitor and handle incidents through the ticketing system
- Communicate with customers via phone and email
- Collaborate actively with engineers to troubleshoot and resolve technical issues
- Ensure adherence to timelines (SLA) and maintain ticket flow
- Build and maintain positive relationships with business clients
Requirements
- Basic IT knowledge is required; prior experience in an IT Service Desk environment is preferred.
- Basic troubleshooting skills.
- Excellent communication skills and the ability to work effectively in a team.
- Capable of multitasking and managing priorities efficiently
- Preferably familiar with Active Directory and Office 365.
- Fluent in both Dutch (C1-C2) and English (C1).
- Willingness to work in a 24/7 shift rotation is necessary. Night shifts are infrequent, typically occurring only once per month. Shifts scheduled after 6:00 PM can be performed remotely.
- The base salary is €2,500 gross per month, with an additional 16% shift allowance, bringing the total gross monthly compensation to approximately €2,900.
Work location
IjmuidenCompany description
Our client operates on a global scale, offering IT infrastructure services across more than 190 countries with 50 subsidiaries. They cater exclusively to top-tier companies in the IT sector.If you are a proactive IT professional with a passion for solving technical challenges and delivering exceptional customer service, we encourage you to apply.
Join our client's team and make a significant impact by providing high-quality IT support and solutions
Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Recruiter contact
Rebecka Pojkas, Den Haagrebecka.pojkas@undutchables.nl
+31 (0)638614194
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