Technical Project Manager | English

Den Haag, reference 2024-01857

Job description

We are seeking an experienced Technical Project Manager to lead the implementation of cutting-edge mobile in-flight entertainment (IFE) products. This role requires a strong blend of project management expertise, technical acumen, and customer-centric service. The successful candidate will oversee all phases of the product implementation lifecycle, ensuring seamless execution, exceptional customer support, and continuous system optimization. A hands-on technical background, including the ability to build complex systems like desktop computers without manuals, is essential for success in this role.
Key Responsibilities:Project Management:

• Lead end-to-end project implementation for a new mobile in-flight entertainment product, from initiation to deployment.
• Define project scope, objectives, milestones, and deliverables in alignment with customer requirements and company goals.
• Develop detailed project plans, schedules, and risk assessments to ensure timely delivery.
• Collaborate with cross-functional teams, including engineering, customer success, and product development.

Technical Expertise:

• Provide hands-on technical guidance during product setup, testing, and deployment.
• Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
• Contribute to technical solutions and improvements, working closely with engineering teams.
• Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.

Customer Engagement:

• Act as the primary point of contact for the customer throughout the project lifecycle.
• Conduct regular progress meetings, providing updates and gathering feedback to ensure customer satisfaction.
• Deliver technical training and post-deployment support to customers.
• Proactively address customer concerns and identify opportunities for enhancing their experience.

Continuous Improvement:

• Identify and implement process improvements to enhance project delivery efficiency.
• Monitor and evaluate system performance, recommending enhancements where necessary.

Requirements

Who are you?

• Strong written and verbal communication skills in English 
• Technical degree / qualification
• Project Management qualification
• Hardware experience is essential
• Special interest in the aviation or IT sectors
• You are flexible and open to international travel
• Able to take clients' wishes and explain it in technical terms to IT team

Working conditions

What does the company offer?
Our client is a mix of different backgrounds and they work with international counterparts everyday. They are a proud team always aiming to improve and innovate their products every day.

• A flexible work environment with a startup mentality
• A salary of 3.500-4.200 euros per month, based on experience
• Reimbursed travel costs

Work location

Den Haag

Company description

Our client is a market leader in providing portable onboard WiFi platforms, Onboard Passenger Entertainment & Mobile Crew Sales Solutions to different passenger travel segments. They are expanding their team globally and are the world’s fastest growing company in mobile in-flight entertainment.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Website: 2025-01-20

Recruiter contact

Carmen Leal, Den Haag
[email protected]
+31(0)6-43623124