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Account Coordinator - Dutch & English
Hoofddorp, reference 2024-01926
Job description
For the Sales and Support team in Hoofddorp we are looking for an Account Coordinator Dutch speaking. As an Account Coordinator, you are primarily responsible for all customer contact in the Benelux region.Main tasks:
- Manage the general sales process by:
- Support the achievement of the growth plan by safeguarding existing business and expanding business. This involves initiating contact via various channels (email/ phone/ teams) and following up on leads.
- Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
- Administer service enquiries and follow up related tasks
- Contract changes (reduction, termination, transfers)
- Credit notes
- Handling/registration of broken stock/broken padlocks
- Manage and maintain customer master data in administrative systems
- Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues
- Handling general enquiries of customers and partners (prices and products, general information, complaints, administrative system)
- Maintain and create a high level of customer satisfaction
- Identify improvements and potential for market activities and report pro-actively
- Monitor and control customer balances
- Debtor management (disputes, unallocated payment, direct debit)
Requirements
- Bachelor / higher educational level required
- Business Level Dutch (C2/C1 level) and fluent in English, additional European language would be an advantage
- Experience in Customer Service is required
- Experience in Logistics / Supply Chain is a plus
- Commercial background
- A strong and enthusiastic personality, who is customer-oriented and (commercial-) result driven
- Competences: able to work under time pressure, well-developed communication and interpersonal skills, Hands on and full of initiatives
Working conditions
- 40 hours per week available
- Salary EUR 3125 gross based on 40 hours per week
- Start date as soon as possible
- Working from the office during the training/onboarding
- After training you can work 3 days from home
Salary from: €3125,-
Salary to: €3125,-
Work location
HoofddorpCompany description
An international dynamic European company that provides supply chain solutions & services.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.Recruiter contact
Heleen Hermans, Amsterdam[email protected]
+31(0)6-34154087
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