Customer Service Representative | Dutch & English

Roosendaal area, reference 2024-01086

Job description

For our client, we are looking for a Customer Service Representative that will be the first point of contact together with the Customer Service team doing the following tasks:
  • Answering any queries from customers via phone calls and or emails regarding product information, stock availability, order status, order modification issues with order.
  • You'll make sure that the aftercare is handled.
  • You will be responsible for the transport planning, making sure that the product is delivered as per order and replacing damaged orders when required
  • Record the orders in our ERP system, generating invoices and archiving
  • Ability to recognize points to improve in our operational process to make sure things run efficiently and effectively
  • Provide reports to management
You'll be handling different markets, all the way from Europe to the Middle East, and the Asia-Pacific region.

Requirements

  • Full-time availability
  • Business level of Dutch and English. Candidates that speak Dutch on a B2 level are also welcome to apply.
    • Dutch is required for one client and internal communication. English is mainly used for this role.
  • Preferably 3-5 years of experience in Customer Service but do not hesitate to apply even if you have less experience, we will definitely look into your application!
  • Full time availability, part-time is not possible!
  • Experience in Microsoft Office and ERP Systems is a plus
  • You live in the Roosendaal-Breda area
  • You have international work experience
  • We would like to have someone that is open for challenges, knows how to work hard and play hard!

Working conditions

What our client offers:
  • Pension scheme to make sure you have a glorious retirement
  • 26 days of holiday to recharge so you come back fully fresh
  • Opportunity for personal growth within the company with in-house courses
  • Last but not least, a fun and exciting work environment to make sure you are not getting bored during work hours

Salary from: €3000,-
Salary to: €4000,-

Work location

Roosendaal area

Company description

Our client is a global player in the design flooring industry.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Anique van Gorp, Eindhoven
[email protected]
+31(0)6-28513257
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Recruiter contact

Anique van Gorp
Eindhoven
E: [email protected]
T: +31(0)6-28513257
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