Customer Service Representative | Dutch & English
Amsterdam, reference 2025-00865
Job description
What will you do?
- Assist customers and resolve their issues using our internal ticketing system.
- Manage and improve overall customer satisfaction.
- Provide user training both online and in person — to customers and new colleagues.
- Install our devices at customer locations, including integrating systems such as eGym.
- Perform administrative tasks such as updating the ticket system and preparing service quotations.
- Troubleshoot and resolve any device-related technical issues on-site or remotely.
- Evaluate customer complaints or dissatisfaction and use feedback to improve service processes.
- Schedule and coordinate repairs and maintenance appointments.
- Occasionally represent the company at trade fairs or conferences.
- Work closely with the Technical Support team to ensure seamless service delivery.
Requirements
Who are you?
- Fluent in Dutch and English, both written and spoken.
- You are organized, proactive, and a natural problem solver.
- You bring commitment, drive, and curiosity to your role.
- You preferably have 1–2 years of relevant work experience.
- You have completed at least an HBO-level education or higher.
- You possess a valid driver’s license and are willing to travel as part of your job.
- Proficient in Microsoft Office tools.
- You are customer-focused and enjoy working with people.
- Comfortable speaking in front of groups — small or large — during training or presentations.
- You bring basic technical knowledge or are eager to learn technical aspects on the job.
Working conditions
- This is a long term position
- Our client offers an initial one-year employment contract, with the possibility of extension based on performance
- The salary is between EUR 2800 - EUR 3700 per month gross, based on full time (the salary is depending on work experience and education)
- Opportunities for personal and professional development within a multicultural environment
- Pension scheme & Travel allowance
- Birthday gift & subsidy for a sports membership
- Support for language learning (Korean, German, French, Italian, or Spanish)
- Complimentary lunch provided every Wednesday at our Amsterdam office
Salary from: €2800,-
Salary to: €3700,-
Work location
Amsterdam
Company description
Our client is a globally operating company that produces advanced body composition analysis devices. Their European headquarters is situated in Amsterdam, while the main corporate office is located in Asia. With a strong international presence through offices and distribution partners worldwide, the company is experiencing ongoing growth. As a result of this expansion, they are looking to strengthen their team with additional support.You will join the international team in Amsterdam.
Good to know
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Recruiter contact
Sie Wai Tsang, Amsterdam
siewai@undutchables.nl
+31(0)6-34154083