Customer Care representative | Undutchables
Undutch & Able

Customer Care representative

Amsterdam, reference 2023-00819

Job description

What will you do?

  • Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
  • Responsible for the Dutch market and when necessary, also other international markets.
  • Enter all customer orders in accordance to provided process and SLAs
  • Responding to customers in accordance with established SLAs
  • Issue return authorizations (RA’s) for repairs and credits under company guidelines
  • Provide follow up contacts to customers as needed
  • Phone and email based troubleshooting of medical devices and software
  • Maintain logs, records, and files manually and electronically
  • Other duties as assigned


Who are you?

  • 2 years’ experience in a customer service department strongly preferred
  • You are fluency in Dutch and English (written and spoken)
  • Excellent communication skills
  • Work independently or as a team member with reliable, on-time, and consistent attendance
  • Flexible, accurate and detailed oriented
  • Open minded
  • Candidates must live in the Netherlands, candidates who live abroad will not be considered

Working conditions

This is a long term position
The start date is ASAP
The salary is between: € 2700 - € 2900-- per month gross, including 8% holiday allowance
The company will offer a contract directly, start with 7 months or 1 year
This is a full time position, from Monday - Friday
The company reimburse travel costs
Remote work is possible

Salary from: €2700,-
Salary to: €2900,-

Work location


Company description

Our client is an international medical device company which is based in Amsterdam. The Dutch office has approx. 60 - 70 employees and the HQ is based in the USA.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Sie Wai Tsang, Undutchables Amsterdam
Back to overview

Want to apply?

Recruiter contact

Sie Wai Tsang
Undutchables Amsterdam
T: +31(0)6-34154083



Max 2MB file size

Select your language level

Select your language level

At least 1 of the selected languages must be 'English' to continue.
Native (C2) *
Fluent (B2/C1)
Good (B1)

Subscribe to our Newsletter and/or Job Alert

Would you like to receive our Undutchables Newsletter? In this newsletter we will give you guidance on working in the Netherlands and working with internationals, let you know about upcoming events and share interesting articles. And do you wish to stay up to date about our latest vacancies? Subscribe now to our job alert to get the newest vacancies sent straight to your inbox.

Indicate here what you want to receive:
I want to receive a newsletter
I want to receive a job alert