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Customer Service Officer Import | Maritime
Rotterdam, reference 2025-00921
Job description
The Customer Service Officer Import is responsible for overseeing all import-related customer service matters for designated trade lanes or a specific portfolio of customers. This role involves addressing inquiries from customers, internal departments, and other SSL (back) offices, while seamlessly multitasking within the Customer Service Import team.This position is a 6-month contract role to start with
- Efficiently manage the handling of incoming vessels and associated tasks in a timely manner
- Coordinate on-carriage arrangements in collaboration with the Transport department and keep customers informed about container status
- Address and resolve customs-related issues and notify relevant agencies of any incorrect system data
- Verify that payments are received on time before releasing shipments for designated customers, and support Sales and Finance with payment follow-ups
- Monitor all additional costs related to individual bookings
- Enhance customer satisfaction by providing timely and proactive communication
- Ensure adherence to freight processes and reporting, aiming to minimize last-minute issues and confirm that accurate charges are applied
- Continuously evaluate, improve, and implement internal procedures and company policies; update customer profiles accordingly
- Identify and recommend new products or services to management based on customer feedback and needs analysis
Requirements
Skills and Competencies- Strong command of both Dutch and English
- Highly organized, self-driven, and capable of planning and managing workflows
- Prior experience in an international customer service setting
- Solid understanding of documentation requirements
- Proficient in Microsoft Office
- Excellent verbal and written communication skills
- Familiarity with shipping INCOTERMS
- Comfortable working in high-pressure environments
- Analytical and solution-oriented approach to problem-solving
- Customer-centric mindset with a proactive attitude
Working conditions
Our client offers:- Fully covered pension contributions.
- Annual performance bonus based on personal and company performance.
- Discounted health insurance with additional packages.
- Opportunities to participate in volunteer initiatives.
- Access to extensive learning resources and courses.
- Birthday bonus.
Salary from: €3500,-
Salary to: €3750,-
Work location
RotterdamCompany description
Our client is a leading company in providing supply chain solutions worldwide.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Website: 2025-01-31
Recruiter contact
Carmen Leal, Den Haagcarmen.leal@undutchables.nl
+31(0)6-43623124
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