Customer Service Representative Dutch and French speaking

Amsterdam, reference 2025-00507

Job description

As a customer service representative, you will be the first point of contact for our client’s customers and potential prospects, ensuring they have an excellent user experience. Together with the relationship managers, you will be the face of the company.


A Digital-First Approach with a Personal Touch
Our client aims to make wealth management transparent and accessible for every investor. They combine the power of digital technology with the convenience of personal contact.
Thanks to your fluency in both Dutch and French, the company can provide the right support and service to all customers.


You are passionate about delivering great service and ensuring customer inquiries—received through various channels such as chat, email, and phone—are handled thoroughly. You will keep customer records up to date and assist with customer requests. Additionally, you will act as a key bridge between the relationship managers and other departments within the organization, such as Customer Due Diligence, Communications, and Operations.


Your Responsibilities


Be the first point of contact for customers and potential prospects, primarily through the chat function, but also via phone and email.
Ensure customers have a smooth experience: assist with account openings, verify whether all required information has been received, and check customer satisfaction.
Maintain up-to-date customer records, ensuring compliance with financial regulations. If additional information is needed, you will request it from the customer.
Act as the primary contact person for the custodian bank, where customers’ investment accounts are held.
Accurately document all interactions and administrative tasks.
Depending on your interests, there are opportunities to take on additional responsibilities, such as liaising with intermediaries or supporting acquisition efforts.

Requirements

Fluency in both Dutch and French (essential for the role).
Experience in customer service and/or strong affinity with customer interaction.
Some knowledge of investments, annuity, or pension products is a plus.
Customer-focused and service-oriented mindset.
Strong administrative skills and a hands-on attitude.
Flexibility to occasionally work evening or weekend shifts.

Working conditions

Out client offers a challenging role within a close-knit team, where a friendly atmosphere and professionalism go hand in hand.
You will have the opportunity to further develop yourself.
Market level salary.
Occasional weekend and holiday shifts that you will receive additional compensation for.
Hybrid working model
Full time position, eventually open to 4 days a week.

Work location

Amsterdam

Company description

Our client provides transparent and accessible digital wealth management services, combining technology with personal financial guidance.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Irina van Halen, Amsterdam
[email protected]
+31(0)6-34154086