Customer Success Manager | German

Utrecht, reference 2026-00914

Job description

As a Customer Success Manager, you will get the unique opportunity to manage your own B2B client accounts and are responsible for building and maintaining working relationships with them.
You will:
Manage Your Own Client Portfolio

• Take responsibility for a portfolio of professional customers across Germany, Austria, and Switzerland.
• Welcome new customers to the platform and support them throughout the onboarding process.
• Maintain strong relationships by providing ongoing support, answering questions, and following up on payments when needed.
• Develop long-term partnerships that encourage customer satisfaction, loyalty, and business growth.
• Stay in regular contact with clients, mainly by phone, while also communicating through email and other channels.

Drive Customer Engagement

• Encourage customers to make the most of the platform by introducing relevant features and services.
• Identify opportunities to improve the customer experience and share valuable feedback with the Product team.
• Learn about each customer's business and help them use the platform in a way that best supports their goals.

Requirements

You're likely to succeed if:

• You are fluent in German (C2 level) and English (verbal & written)
• At least one year of experience in a customer-focused position, such as Customer Service, Customer Success, Account Management, or a similar role.
• Negotiation skills
• Confident communicator who enjoys speaking with customers over the phone.
• Strong listening skills and the ability to build trust with clients.
• Able to work independently while managing multiple customer relationships in an organised way.
• Positive, proactive attitude with a willingness to take ownership.
• Commercial mindset and an interest in understanding how customer success contributes to business growth.
• Well organised, detail-oriented, and accurate in your work.
• Experience with CRM systems, SaaS businesses, online marketplaces, scale-ups, or additional European languages is considered an advantage.

Working conditions

• 26 vacation days (20 statutory plus 6 additional), with the possibility to purchase or sell up to 5 extra days, plus 2 additional company closure days.
• Flexible hybrid working policy with complete freedom to choose where you work; most colleagues meet in the office on Tuesdays and Thursdays.
• Opportunity to work remotely from another country for up to 6 weeks per year (maximum of 4 weeks at a time).
• NS Business Card for commuting and business travel.
• €250 budget to set up your home office, plus a monthly internet allowance.
• Attractive pension scheme with a significant employer contribution that increases over time.
• Free access to professional mental health support and a mindfulness platform.
• Urban Sports Club membership, monthly office massages, and annual wellbeing initiatives.
• Personal development budget, access to books and audiobooks, and one paid volunteer day each year.
• Fun company activities including an annual ski trip, seasonal events, Christmas celebration, regular team lunches, and social gatherings.

Work location

Utrecht My client is a scale up specialized in online marketplaces and located in the heart of Utrecht. The company is very sociable and creates a culture of collaboration, fun, and performance. The team consists of young passionate people who help one another and like to spend time together.

Good to know

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Recruiter contact

Luiz Neto- van Raalte, Utrecht
luiz.neto@undutchables.nl
+31(0)6-43140539