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Customer Support Agent | German C2
Eindhoven, reference 2025-01675
Job description
As a Customer Care Associate, you will be responsible for managing the order flow process, ensuring smooth logistics, and maintaining customer satisfaction across the UK and various export markets within the EMEA region, including France, Spain, Italy, and Germany.What You’ll Do:
- Manage incoming and outgoing sales orders.
- Provide necessary details and documentation related to delivery, customs, shipping, and invoicing.
- Handle customer inquiries regarding pricing, lead times, and order status.
- Ensure accuracy and compliance of purchase orders and related documents.
- Investigate and resolve issues involving deliveries, pricing, or invoicing, while communicating outcomes clearly and professionally.
- Collaborate with internal teams across sales, operations, finance, logistics, and quality to resolve customer-related matters.
- Monitor order progress from start to finish and take corrective actions when needed.
- Support customer account processes including documentation, compliance checks, payment terms, and credit screening.
- Coordinate planning and scheduling of orders to align with demand.
- Address and resolve delivery discrepancies, damages, or claims.
- Contribute to continuous improvement initiatives and provide backup support for other regions.
Requirements
- Fluency in speaking and writing in English and German
- Experience with the MS Office package.
- Strong team player.
- Familiarity with Order Management, Product Planning, and Credit and Collections process flow
- Excellent communication and customer handling skills.
- Proactive problem-solving attitude.
- You are located near Eindhoven
Working conditions
By joining our client’s team, you’ll benefit from:- A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
- Contract: We offer an initial 9-month agency contract, with the opportunity to extend
- Flexible Hybrid Work Arrangements: 2-day working from home policy (based on full time)
- Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
- Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.
- Extensive Training Resources: Explore nearly 2,000 virtual training sessions covering a wide range of topics—from compliance and technical skills to marketing, sales, and personal development.
Salary from: €0,-
Salary to: €0,-
Work location
EindhovenCompany description
Our client is a dynamic and innovative company that delivers advanced solutions to support businesses and professionals worldwide.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Recruiter contact
Elcin Arıcı, Eindhovenelcin.arici@undutchables.nl
+31(0)6-18093399
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