Customer Support | German

Zeist, reference 2025-01166

Job description

As a Customer Support Representative, you will play a vital role in ensuring the satisfaction of the company's expanding German customer base. You will be the primary point of contact for German-speaking customers, addressing their inquiries, resolving issues, and guiding them through the ordering process.
This position is perfect for someone who enjoys helping others, thrives in a dynamic environment, and has a keen eye for detail.

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Effectively handle and resolve customer complaints and inquiries.
• Process customer orders and manage their accounts.
• Review customer designs and orders for quality, including spelling and grammar checks.
• Occasionally collaborate with the Dutch team, providing support as needed.
• Participate in daily team meetings and contribute to team projects.
• Utilize various software systems, including CRM and ticketing platforms.

Requirements

The ideal candidate is a highly communicative and empathetic individual with a passion for customer service. You excel at problem-solving, maintain a positive attitude under pressure, and possess excellent attention to detail. Strong language skills are essential, as well as the ability to work effectively both independently and as part of a team.

• Speak German C2 and Dutch B2 (spoken and written)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Detail-oriented with excellent grammar and spelling skills
• Experience with customer support (preferred)
• Proficiency with various software systems
• Ability to work independently and collaboratively

Please note that the client is unable to provide sponsorship/work permits and is not open to relocation for this role.

Working conditions

• Salary range: Depending on experience (to be discussed during the interview process)
• Flexible working hours between 24-32 per week, with the possibility of 36 or 40 hours.
• One-year contract with the possibility of extension.
• Hybrid work model (3 days in the office, 2 days from home).
• Weekend work required (at least one weekend day per month, from home).
• On-site lunch prepared by a chef.
• Barista coffee available in the office.
• Social and collaborative team environment.
• Opportunities for professional growth within a developing team.

Work location

Zeist

Company description

A fast-growing e-commerce company specializing in personalized products is seeking a new team member to join their office near Utrecht. Driven by a passion for celebrating special moments and create custom products. They offer a social and collaborative work environment where teamwork and dedication are highly valued. As they expand their international presence, they are looking for enthusiastic individuals to contribute to their continued success.

Good to know

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Recruiter contact

Luiz Neto- van Raalte, Utrecht
luiz.neto@undutchables.nl
+31(0)6-43140539