Customer Support | Spanish C2

Leusden, reference 2025-00845

Job description

We are seeking a highly motivated and detail-oriented individual to join our customer service team as a back office representative. In this role, you will be responsible for providing administrative support to our customer service team, ensuring that our customers receive prompt and accurate responses to their inquiries.
Responsibilities:

• Act as a senior member of the Spanish Customer Service team, setting an example in delivering exceptional customer support.
• Provide day-to-day operational support to the Spanish CS team, including scheduling, gathering input, and coordinating team activities.
• Collaborate closely with the Spanish Country Director on various strategic initiatives and process optimizations.
• Participate in and contribute to multidisciplinary projects, working cross-functionally to enhance customer service operations and system efficiency.
• Serve as a bridge between team and leadership, helping align CS goals with business objectives.
• Identify and drive optimization opportunities within customer service workflows and systems.

Requirements

Qualifications:

• Proven experience in Customer Service (CS), Customer Experience (CX), or Insurance industry.
• Native-level fluency in Spanish is mandatory.
• Previous experience in a senior-level customer service role is strongly preferred.
• Ability to work a minimum of 32 hours per week, with a standard of 40 hours.
• Must be located within 1 hour travel distance from the Leusden.
• Comfortable working in a hybrid setup (50% remote / 50% in-office).
• Familiarity with process improvement, team coordination, and stakeholder communication is a plus.

Working conditions

So are you the team player that we are looking for then you will get this in return:

• An informal atmosphere with great colleagues and management with an eye for you as a person
• The opportunity to get the best out of yourself
• Lots of room for initiative, independence, and responsibility
• A good salary
• A beautiful office in Leusden (freshly renovated)
• 50% working from home
• 30 EUR per month for working from home
• travel allowance
• pension
• screens, laptops, and other equipment provided by the company

Interested? Apply now!

Work location

Leusden

Company description

Our client is an is a young and innovative insurance provider that operates with a unique model that prioritizes transparency and simplicity for its customers. It was founded with the goal of challenging the traditional insurance industry by offering affordable and easy-to-understand insurance products. The company has a start-up culture and values creativity, teamwork, and customer satisfaction. It leverages technology to streamline its processes and provide excellent customer service. The company is committed to making insurance accessible to everyone and encourages its employees to think outside the box to find new ways to improve its products and services.
Working in a startup environment can be exciting and rewarding, but it can also be challenging and unpredictable. To feel comfortable working in a startup environment, it's important to have certain characteristics, such as:
Flexibility: Startups often require employees to wear multiple hats and adapt quickly to changing circumstances. Being flexible and open to new ideas and approaches is essential to thrive in a startup environment.Resilience: Startups often face setbacks and challenges as they grow and develop. Being resilient and able to bounce back from failures and setbacks is important to succeed in a startup environment.Entrepreneurial mindset: Startups require employees who are proactive, self-starters, and have an entrepreneurial mindset. Being able to take ownership of your work and identify new opportunities is key to contributing to the success of the company.Team player: Startups are typically small teams, and each member's contribution is critical to the company's success. Being a team player, willing to collaborate and support others, is essential to create a positive and productive work environment

Good to know

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Recruiter contact

Büşra Korkmaz - Van de Kleut, Utrecht
busra@undutchables.nl
+31(0)6-43253728