Field Support Engineer (machinery)

Lelystad, reference 2025-01100

Job description

• Deliver hands-on technical support and guidance to customers and their support teams.
• Troubleshoot and resolve mechanical, electrical, and hydraulic issues on a range of crane models.
• Provide assistance via phone and email to address technical inquiries.
• Analyze root causes of failures and assist in implementing long-term resolutions.
• Keep customers and internal stakeholders regularly updated on technical developments.
• Conduct on-site visits across regions to assess equipment, support customers, and resolve issues.
• Handle warranty-related assessments and support field service campaigns.
• Conduct technical training sessions for customers.
• Perform commissioning of new machines and inspections of existing units.
• Advise clients on maintenance best practices and necessary parts replacements.
• Contribute to the creation of technical documentation to enhance internal support capabilities.

Requirements

• Graduate from a technical high school or equivalent industrial/engineering program.
• Prior experience in the construction or heavy machinery sector is an advantage; however, motivated graduates with strong technical acumen are welcome.
• Solid knowledge of hydraulics, electrical systems, and diesel engines preferred.
• Proactive team player with a hands-on, solution-driven mindset.
• Strong command of English (written and spoken); French is a plus.
• Analytical skills to identify root causes and resolve conflicts effectively.
• Willingness to travel frequently across different regions.
• Comfortable collaborating with customers, distributors, and internal departments.
• Competent in using digital tools and platforms for communication and diagnostics.
• You live in Almere/ Lelystad region
• You have a valid working permit for the Netherlands. Our client does not offer sponsorship
• You have a drivers' license

Working conditions

• This is a long term position, full time - 40 hours per week.
• The salary will be between EUR 3300 - EUR 5000 per month gross, based on full time (Please note: the salary is depending on the years of (industry) experience and education)
• Bonus program, and favorable pension scheme.
• Company car equipped with tools, laptop, and mobile phone.
• Opportunities for international training, including potential visits to the parent factory in Japan.
• A stimulating role within an internationally oriented and culturally diverse organization.
• Supportive team environment with on-the-job training.
• Informal workplace culture with a pragmatic approach.
• Exposure to a wide range of stakeholders, enhancing professional development and industry insight.

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Company description

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