Medior Customer Care Representative | German

Moers, reference 2024-00403

Job description

Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you!
As a Customer Care Representative:

• You will be the first point of contact for customers through email, phone, WhatsApp and online chat
• You work in close collaboration with the account manager of your product group, generate quotes and follow through on proposals
• Adapt to customer needs, including problem solving in order to ensure customer satisfaction
• You will advise them on their product choice, but also assist them with complaints or delivery questions. There is also a sales aspect in this role, where you'll help to follow up on hot-leads and turn them into an order!
• you will also identify and solve structural issues or raise them internally in order to improve existing processes

Requirements

Qualifications:

• Completed secondary education.
• Exceptional communication skills and empathy.
• Positive attitude and a team player mentality.
• Creative problem-solving skills and adaptability.
• Strong customer-centric mindset.
• Enjoyment in engaging with customers via phone and email.
• Already a couple of years (1+) recent customer service experience.
• Proficiency in both German and English languages.
• Excellent verbal and written communication skills.

Be aware, this job is located in Moers, Germany!

Working conditions

• Competitive compensation package
• Flexible working hours and regular work-from-home opportunities
• A bonus system with growth potential
• Preparation and support for your sales-related tasks
• Collaborative growth with your colleagues
• A fantastic and friendly work environment
• Team outings and events, along with complimentary beverages, fruit, and sports facility

Work location

Moers

Company description

Our client is a very dynamic and young e-commerce company based in Moers. They design, print and advise on branded products for both B2B and B2C clients, although the bulk of their clients are other businesses. Their product line ranges from pens, notebooks and other office supplies to face-masks and hospitality products. They've existed for around 10 years and are already an established name in their market.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Nina Pfisterer, Utrecht
[email protected]
+31(0)6-28514242