Customer Support | German

Geldermalsen, reference 2020-00049

Company description

Our client is a committed and innovative manufacturer of fireplaces, barbecue grills and heating/cooling products. Based in Geldermalsen, they are looking for someone to join their team to provide excellent customer support to their clients in Germany and the Netherlands.

Job description

In this role, a typical day will include processing orders via the phone and mail/fax, preparing shipment documentation and orders for the warehouse, processing and documenting customer complaints and providing technical support to both end-users and distributors. You will be responsible for helping clients from all over Europe, but as Germany is their biggest market, German speaking customers will therefore make up the majority of your contacts.

Requirements

The ideal candidate is an organized person who works great within a team. Excellent communication and interpersonal skills are essential, as is the ability to multi-task and problem solve. In addition, the following are required:
- MBO/HBO work and thinking level;
- Customer service (B2B) or inside sales experience;
- Excellent communication skills in German (Dutch is highly preferred);
- Experience with an ERP system (AFAS is a plus);
- MS Office proficiency;

Working conditions

Our client can offer a full-time (40 hours/week) contract within a close-knit team and company. The salary depends on your experience, but can range from €2.000 to €2.400 gross per month.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Kelsey Persch, Undutchables Utrecht
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