Customer Support | German

Randwijk, reference 2024-01871

Job description

Are you passionate about sustainability and excited to be part of a green company? Do you speak fluent German and enjoy delivering exceptional customer service? If so, you’re in the right place!
Our client is a fast-growing, eco-friendly company, committed to making Europe greener by connecting nature with customers. They're looking for a Customer Service Representative - German to be the voice of their brand and provide excellent support to their German-speaking customers.
Why Join Them?Working with them means being part of a company that values sustainability and environmental responsibility. They believe in creating a greener future, and as part of their team, you'll directly contribute to that mission. Their commitment to the planet goes hand-in-hand with a people-first approach. They cultivate a positive and supportive work environment where your ideas matter, and your personal growth is a priority.

What You’ll Do: As a key member of the team, you’ll be the first point of contact for our German-speaking customers, guiding them through their orders and ensuring they receive top-tier service.
You’ll:

• Respond to customer inquiries via phone, email, chat, and social media, offering personalized support.
• Help customers place, adjust, and complete their orders with care.
• Draft tailor-made quotes and ensure they meet customer needs.
• Address customer complaints with creative, solution-focused approaches.
• Collaborate with colleagues to ensure seamless delivery and customer satisfaction.

Requirements

Who You Are:

• Fluent in German, both spoken and written.
• Friendly, customer-focused, and commercially savvy.
• Available for at least 32 hours per week.

Whether you have experience in a similar role or are new to the industry, they're excited to teach you everything you need to know!

Working conditions

What They Offer:

• A dynamic role in a sustainable company where your work has a positive environmental impact.
• A competitive monthly salary ranging from €2,350 to €2,600 based on a 38-hour work week (in line with CAO Open Teelten).
• Daily lunch for just €10 per month.
• 25 vacation days (based on full-time employment).
• Travel reimbursement, pension plan, and 8% holiday pay.
• Regular social events, like our monthly Friday drinks and an annual team outing.

Join their passionate team and be part of something bigger—help them grow as they work together toward a greener world!

Work location

Randwijk

Company description

Our client is a fast-growing company specializing in the gardening sector. It is their mission to make the European market more eco-friendly by continually bridging the gap between green producers and consumers through innovative digital solutions.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Luiz Neto- van Raalte, Utrecht
[email protected]
+31(0)6-43140539