Multilingual Customer Support Representative - Lithuanian

Rijswijk, reference 2025-01038

Job description

• Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.
• Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction
• Delivers engaging customer interactions through various communication channels.
• Escalates involved or complex situations quickly and accurately to other team members, departments, or leadership
• Proactively identify process enhancements that will improve department results and efficiencies.

Requirements

• Background in customer-facing roles, either through studies (ideally supported by internships or part-time roles), or practical work experience in customer service, support, or trainee programs
• You display high productivity, program knowledge, expertise, sound decision-making, and proven ability to function autonomously.
• Willingness to take initiative and engage directly with customers (e.g. via phone)
• Function as a change leader by embracing change
• Flexible with tasks and hours to meet the department's and customers' needs
• Perform other duties as assigned by leadership.
• Eagerness to grow within the company and commit long-term
• Solid understanding of one or more programs based on team alignment.
• Comfortable working in a fast-paced, changing environment
• Strong interpersonal and communication skills with a personal, empathetic touch
• Ability to understand and follow operational processes
• Service-minded, with a clear focus on delivering high-quality customer support
• Skilled in identifying root causes of problems and implementing long-term solutions
• Goal-oriented and motivated to streamline and improve existing workflows
• Technically savvy and confident in using digital tools; able to train customers on systems when needed
• A mindset geared toward continuous learning, development, and collaboration
• For this multilingual role, fluency in Lithuanian is required, along with proficiency in either Polish and/or Dutch. Fluency in English is also a key requirement

Working conditions

• Competitive salary
• NS Business Card
• 26 vacation days annually at full-time employment
• Pension plan with Nationale nederlanden
• Casual environment and dress
• Employee referral program
• Professional, Innovative and highly collaborative team
• Hybrid work
• Competitive bonus scheme
• Days off for volunteer work
• Fun activities and company outings 
• Fruit at work

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Company description

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