TEMPORARY - Refund Service Specialist | Serbian

Utrecht, reference 2025-00956

Job description

In this position, your main responsibility will be to process your customer’s VAT refunds in the most efficient way in order to achieve the maximum refund as quickly as possible. You will provide excellent customer service to both internal and external customers and guide them through the process using your knowledge, expertise and people skills. 

Requirements

Due to the nature of this role, in order to succeed you need to be efficient, accurate and detail-oriented. Of course, along will tax refunds comes deadlines which need to be met, so it’s important that you can work well under pressure. Customer service is also the name of the game, and therefore a customer-oriented mindset and interpersonal skills are vital. In addition to these skills, it’s also important that you have:-         A native level of Serbian (C2 level);-         A business level in English (written and spoken);-         Available for 40 hours per week;-         Proven office-based experience;-         Familiarity with SAP and MS Office is a plus;-         A proactive, flexible and adaptable mind-set;-         Excellent communication skills and an eye for detail

Working conditions

This is a temporary position until March 2026 and you will be working through an Undutchables contract. You will be working with a vibrant international team in Utrecht. Hybrid working model after the first month and flexible working hours are possible!

Work location

Utrecht

Company description

Our client is an international leading VAT refund service provider for their clients in the transport industry. They manage the outsourced VAT refund process in addition to pre-financing the VAT directly to their customers. Their biggest clients are international oil, toll, fuel and transport companies all throughout Europe.They are currently looking for an accurate, detail-oriented and personable colleague to strengthen their Customer Service department.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Büşra Korkmaz - Van de Kleut, Utrecht
busra@undutchables.nl
+31(0)6-43253728