Service & Operations Planner

Eindhoven, reference 2026-00290

Job description

As an International Service Planner, you are responsible for coordinating installation and service activities across multiple countries. You ensure technicians are scheduled efficiently, customers are informed, and projects run smoothly from planning through go-live. You act as the central point of contact between customers, technicians, field engineers, logistics partners, and internal teams. Your responsibilities include:

• Plan and coordinate international installation and service visits
• Align schedules based on technician availability, priorities, and logistics
• Communicate planning updates clearly to customers and partners
• Monitor project timelines and intervene when delays or issues arise
• Ensure field engineers and technicians are fully prepared for site visits
• Coordinate hardware deliveries with logistics and external partners
• Maintain accurate planning data and reporting in internal systems
• Support go-live activities and handover to Customer Success teams
• Provide insights to improve planning processes and efficiency
• Act as key user for planning and field service tools

Requirements

Our ideal candidate brings:

• Bachelor’s degree (HBO) in logistics, technical, or related field
• 2–5 years of experience in planning OR coordinating technical installations OR service operations
• Excellent English skills. It's a big plus if you speak Dutch on a B1+ level but it is not a must.
• Experience working with multiple stakeholders in a dynamic environment
• Affinity with technology, ICT, or technical installations (not a must but it is a plus)
• Strong organizational and multitasking abilities
• Proactive problem-solver with a customer-focused mindset

Please note that we do not offer visa sponsorship for this role.

Working conditions

Our client offers

• 26 holidays
• a direct contract
• a lot of freedom in hybrid working after onboarding
• pension scheme
• 8.5% holiday allowance
• and a chance to be part of a fun, fast-growing and multicultural organization.

Note: salary will be discussed during the screening call or intake with the recruiter.

Work location

Eindhoven

Company description

Our client is a fast-growing B2B technology scale-up with an established global market leadership position.

Good to know

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Website: 2027-03-17

Recruiter contact

Anique van Gorp, Eindhoven
anique.vangorp@undutchables.nl
+31(0)6-28514242