Always up to date to find your dream job!
We only need a few personal details, thanks!
Team Lead - Customer Service Representative | German
Alkmaar - 1 day WFH, reference 2025-00964
Job description
You can work from home 1day a week, but training will be 100% at the office.As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction. Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:
- Lead, coach, and support the Customer Service team to deliver outstanding service to our client’s German-speaking customers.
- Manage complex technical, commercial, and logistical inquiries, escalating issues as needed.
- Ensure smooth communication with our client’s customers via calls and emails, maintaining professionalism and clarity.
- Collaborate closely with internal teams such as Order Entry, Logistics, and Finance to guarantee timely and accurate deliveries.
- Monitor team performance metrics and implement improvements to enhance customer satisfaction and operational efficiency.
- Assist in resolving escalated customer issues and provide guidance to team members.
- Participate in process optimization initiatives and share feedback to improve workflows.
- Support recruitment, training, and development of team members.
Requirements
Requirements:- Fluent German (C2) – both spoken and written.
- Proven experience in Team Lead/Manager of Customer Service, preferably supporting German-speaking clients.
- Strong leadership and team management skills.
- Excellent communication skills in German and English, both written and spoken.
- Good understanding of order processing, logistics, and commercial operations.
- Problem-solving mindset with the ability to handle complex customer issues.
- Ability to work collaboratively with cross-functional teams.
Working conditions
Offer Details:- Direct contract with our client
- Salary: €3.600 - €4.200 gross monthly
- Travel costs covered
- Pension contribution included
- 25 days holiday per year
- Bonus based on company performance
Salary from: €3600,-
Salary to: €4200,-
Work location
Alkmaar - 1 day WFHCompany description
Our client specializes in air filtration, providing high-quality standard and custom solutions with exceptional logistics and fast delivery across Europe, Asia, and Australia.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Recruiter contact
Srinarty Laa Baan, Amsterdamsrinarty@undutchables.nl
+31(0)6-34154091
Back to overview
Want to apply?
