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Team Lead - Customer Service Representative | German
Alkmaar - 1 day WFH, reference 2025-00964
Job description
You can work from home 1day a week, but training will be 100% at the office.As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction.Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:
- Lead and support the customer service team to help them do their best work.
- Make sure the team answers all customer questions (technical, commercial, or delivery-related) in a timely and accurate way.
- Be the main link between the customer service team and other departments like Order Entry, Logistics, and Finance.
- Ensure phone calls and emails are handled quickly and professionally.
- Help solve difficult customer problems or complaints.
- Look at how the team is doing and find ways to improve the service.
- Make sure all customer information is entered correctly into the system.
- Share reports and updates about team performance and customer feedback with management.
Requirements
Requirements:- Fluent German (C2) – both spoken and written.
- 3–5 years working in customer service with proven experience in Team Lead/Manager of Customer Service, preferably supporting German-speaking clients.
- Strong leadership and team management skills.
- Great communication and listening skills.
- Positive attitude and focused on helping customers.
- Able to stay organized and handle multiple tasks.
- Pays attention to details and aims for high-quality service.
- Good understanding of order processing, logistics, and commercial operations.
- Problem-solving mindset with the ability to handle complex customer issues.
- Ability to work collaboratively with cross-functional teams.
Working conditions
Offer Details:- Direct contract with our client
- Salary: €3.600 - €4.200 gross monthly
- Travel costs covered
- Pension contribution included
- 25 days holiday per year
- Bonus based on company performance
Salary from: €3600,-
Salary to: €4200,-
Work location
Alkmaar - 1 day WFHCompany description
Our client specializes in air filtration, providing high-quality standard and custom solutions with exceptional logistics and fast delivery across Europe, Asia, and Australia.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Recruiter contact
Srinarty Laa Baan, Amsterdamsrinarty@undutchables.nl
+31(0)6-34154091
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