Technical Customer Support | German

Tiel, reference 2024-00771

Job description

As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

These are the qualifications we are looking for:

• Proficient communication skills in German, both written and verbal, and preferably in Dutch or English
• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks concurrently
• Keen attention to detail and strong organizational aptitude
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
• Interest in technology and barbecues

Working conditions

Our client is prepared to offer you a salary between €2.600 and €3000 (gross)/month, based on experience. On top of that, they offer:

• 27 vacation days a year
• travel compensation
• good retirement plan
• Personal development training's
• Monthly barbecues and other team events

It is a fulltime position (40 hours a week) and they are looking for someone who can start ASAP

Work location

Tiel

Company description

Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are an international company who offer a friendly, family working environment. They are currently looking for a Technical Customer Support for the German market. You will be working in a professional, international environment (in a team of 13) with people who can also offer you the help and support you need along the way to reach your potential.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Camila Gademan, Utrecht
[email protected]
+31(0)6-34154095