Technical Engineer Specialist | English

Amsterdam, reference 2025-02021

Job description

• E-mail and helpdesk support by using CRM system
• Interact directly with customers to diagnose and solve technical problems in a set time frame
• Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
• Inspect cases for technical complexity and advise our customers timely with quality
• Direct support to dealers and distributors by onsite interventions
• Check product documentation for completeness and accuracy
• Communicate with development teams in order to find solutions
• Complete each case by double checking the result, close the case if the issue is fixed and customer is happy.

• Installation, operating and dismantling of machines for exhibitions
• Advising customers about specific applications and supporting sales during the show
• Try to get leads together with our sales team on the booth     

• Organizing and hosting technical trainings for dealers and distributors
• Monitoring dealer skills and alerting management about technical issues
• Elaborate the knowledge base for internal / external use

• Inspection and repair of returned / used machines for re-sale
• Maintenance of machines located in the showroom
• Inspection and repair of damaged machines

• Checking and approving warranty claims from our dealers
• Advising our warranty department about proper warranty terms and conditions

• Advising and training sales department persons about machine specifications, proper usage and features
• Advising sales when specific applications or machine requirements arise

• Supporting customer service department with questions about delivery conditions and availability of parts

Requirements

• MBO electronics /mechanics or HBO level, gained through work experience
• Fluent written and oral communication skills in English
• More than average IT/ machinery-skills gained through trainings or schooling

• Motivation and theoretical thinking are important to become a good (field) engineer in future and to support our customers properly.
• Experience in a similar/ printing industry is strong preferred.
• Experience repairing (complex) machineries

• Customer and service minded attitude and highly motivated
• Eager to learn new technology
• Travelling throughout EMEA on a regular basis
• Team player
• Organized
• Flexible
• Good communicative skills and technical minded / tech savvy
• Candidates must live in Amsterdam region (The Netherlands) and willing to work 100% onsite (hybrid is not possible)
• Candidates must hold a valid working permit, our client does not offer sponsorship

Working conditions

• This is a long term position - based on full time
• The salary is between EUR 3000,-- and max. EUR 4000,-- per month gross, based on full time. The salary is depending on education, experience and industry background. If your background and education match 100%, the salary can be negotiated for an experienced candidate.
• The initial contract will be via Undutchables, approx. 6-7 months. If all goes well, it will be extended. The 2nd contract will be with the company.

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Company description

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