Technical Support Analyst

Maarssen, reference 2026-00534

Job description

As a Technical Support Analyst, you will support customers in using our client’s software and ensure any technical issues are resolved efficiently and professionally.
Your main responsibilities include:

• Acting as the first point of contact for customer support queries
• Investigating and troubleshooting technical issues, identifying root causes
• Resolving tickets within agreed SLA timelines or escalating when needed
• Working closely with Development to report and document software bugs
• Keeping customers informed through clear and timely communication
• Taking ownership of tickets from start to finish
• Prioritizing and managing your workload effectively
• Identifying customer feedback, improvement opportunities, and potential upsell signals

Requirements

Requirements
To be successful in this role, you combine strong communication skills with a technical mindset and a customer-focused approach.
You bring:

• Fluency in English and a good command of German (at least C1 level)
• A technical background (education or experience in IT)
• Experience with SQL and working with databases (RDBMS)
• Around 2+ years of experience in a service-oriented or support environment
• Strong communication skills and the ability to explain technical issues clearly
• A customer-focused mindset with empathy and professionalism
• The ability to prioritize, stay organized, and manage your own workload
• A problem-solving attitude with a structured approach
• A proactive, self-motivated way of working, while also being a team player

Nice to have:

• Experience with ITIL or ticketing systems
• Knowledge of technologies such as XML, XSLT, JavaScript, or server environments (Windows/Unix)

Working conditions

What's in it for you?

• A salary between €42k-€45k/year, based on experience
• 25 vacation days per year
• Hybrid work policy (3x2 on average)
• Travel compensation
• A good retirement plan
• An open and friendly work environment, with growth opportunity and structured development path

Work location

Maarssen

Company description

Our client is an international software provider called Axiell.
They offer software and services which help organizations to organize and share culture and knowledge with the world. Their solutions help their community of global customers to manage their collections, encourage reading, preserve cultural heritage, improve learning and increase engagement with the public.
They work in partnership with their customers spread across 60 countries from libraries, museums, archives, and schools. Together, they develop innovative digital tools to transform the way the customers work and connect with audiences.

Good to know

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Recruiter contact

Camila Gademan, Utrecht
camila@undutchables.nl
+31(0)6-34154095