Technical Support Representative French and Dutch speaking

Haarlem, reference 2025-01167

Job description

The primary purpose of this role is to provide information to both Focus and Non-Focus customers via phone, email, and chat regarding product technical specifications, alternatives, and applicability.
The position reports directly to the Team Lead of Sales Support and Technical Support. In the absence of the Team Lead, reporting lines go to the Head of Customer Service.
Key responsibilities include:
Identifying whether certain products, or comparable alternatives, are available in the product range
Advising customers on product specifications and usage
Responding to technical product queries
Finding suitable alternatives for backordered, discontinued, or non-catalogue products
Handling REACH-related requests
Supporting Internal Sales with BOM (Bill of Materials) lists
Clarifying item numbers when purchase orders are unclear
Training Customer Service and Sales teams in product search and basic product knowledge
Locating and sending product certificates to customers
Executing e-commerce advocacy tasks for the Benelux region
Performing onsite search activities
Completing the daily ALT sheet
Employees may also be asked to support other departmental activities beyond their standard responsibilities.

Requirements

Excellent command of French, Dutch, and English (all three spoken and written)
Minimum MBO+ level, preferably with a technical background
At least 3 years of experience in a similar position
Proficiency in SAP, CRM systems, and Excel
Strong technical affinity
Customer-centric and positive communication style (verbal and written)
Patience and clear, concise communication skills
Problem-solving abilities and creativity
Accuracy and attention to detail
Empathy and strong interpersonal awareness
Ability to remain calm under pressure
Flexibility and quick adaptability
Solid understanding of product features and business value propositions
Willingness to learn and take on challenges
Capable of extracting and interpreting relevant information from various systems to provide accurate, customer-focused support.

Working conditions

Competitive and market-aligned salary, based on education and experience
Hybrid working model: 2 days at the office, remaining days from home
For candidates living more than 70 km from Haarlem, full remote work is possible with the expectation of being onsite once a month for team meetings
Flexible working hours between 24–40 hours per week
Travel and home office compensation
Attractive pension plan
25 vacation days (full-time) plus RS and loyalty days
13 ADV days for 38-hour contracts
Annual performance-based bonus (individual and team goals)
Extensive training and development opportunities tailored to personal growth
Strong onboarding and structured introduction program at the start of employment
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Work location

Haarlem

Company description

Our client is a global distributor of industrial and electronic products, offering a broad range of tools, components, and consumables. They serve engineers and professionals across various industries with technical support and supply chain solutions.

Good to know

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Recruiter contact

Irina van Halen, Amsterdam
irina.vanhalen@undutchables.nl
+31(0)6-34154086