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Client Hardware Support Specialist | French & Dutch
Haarlem, reference 2025-01167
Job description
Are you passionate about providing top-notch technical support and eager to make a difference in the Belgian and Dutch markets? Join our client's friendly team as a Client Hardware Support Specialist! In this role, you will be a go-to expert for product technical specifications, alternatives, and applicability, assisting both Focus and Non-Focus customers via email, phone, and chat.Key Responsibilities:
- Identify whether certain products, or comparable alternatives, are available in the product range.
- Advise customers on product specifications and usage.
- Respond to technical product queries.
- Find suitable alternatives for backordered, discontinued, or non-catalogue products.
- Handle REACH-related requests.
- Support Internal Sales with BOM (Bill of Materials) lists.
- Clarify item numbers when purchase orders are unclear.
- Train Customer Service and Sales teams in product search and basic product knowledge.
- Locate and send product certificates to customers.
- Execute e-commerce advocacy tasks for the Benelux region.
- Perform onsite search activities.
- Complete the daily ALT sheet.
- Support other departmental activities beyond standard responsibilities as needed.
Requirements
- Fluent in Dutch, and a good command of French and English
- Minimum MBO+ level, preferably with a hands-on technical background in mechanics, electronics, or installation repair
- At least 3 years of experience in a similar hardware support position
- Proficiency in SAP, CRM systems, and Excel
- Strong technical affinity
- Customer-centric and positive communication style (verbal and written)
- Patience and clear, concise communication skills
- Problem-solving abilities and creativity
- Accuracy and attention to detail
- Empathy and strong interpersonal awareness
- Ability to remain calm under pressure
- Flexibility and quick adaptability
- Solid understanding of product features and business value propositions
- Willingness to learn and take on challenges
- Capable of extracting and interpreting relevant information from various systems to provide accurate, customer-focused support.
Working conditions
- Competitive and market-aligned salary, based on education and experience
- Hybrid working model: 2 days at the office, remaining days from home
- For candidates living more than 70 km from Haarlem, mostly remote work is also possible with the expectation of being onsite once a month for team meetings. Also open for applicants in Belgium.
- Flexible working hours between 24–40 hours per week
- Travel and home office compensation
- Attractive pension plan
- 25 vacation days (full-time) plus loyalty days
- 13 ADV days for 38-hour contracts
- Annual performance-based bonus (individual and team goals)
- Extensive training and development opportunities tailored to personal growth
- Strong onboarding and structured introduction program at the start of employment
Salary from: €3000,-
Salary to: €3800,-
Work location
HaarlemCompany description
Our client is a global distributor of industrial and electronic products, offering a broad range of tools, components, and consumables. They serve engineers and professionals across various industries with technical support and supply chain solutions.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Recruiter contact
Jana Ambré, Amsterdamjana.ambre@undutchables.nl
+31(0)6-18093397
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