Technical Support Representative | German

Amsterdam (1day from home), reference 2025-00756

Job description

In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities include:

• Providing direct support via phone and email
• Entering data into company IT systems as needed
• Identifying opportunities to upgrade products
• Collaborating with service colleagues and product management to resolve technical issues
• Handling product returns, fault verification, and warranty claims
• Providing on-site field service
• Assisting with training events for consumers and dealers.

Requirements

• 2-5 years of experience in the industry or in technical support for devices/products.
• Fluency in German (C2) in both speaking and writing and English.
• Strong customer service orientation with a friendly, approachable demeanor.
• Excellent problem-solving and analytical skills.
• Proficiency in computer usage.
• Exceptional written and verbal communication skills.
• Highly organized with great attention to detail.
• Self-driven with a strong ability to work collaboratively in a team.
• Willingness to travel as needed.

Working conditions

A direct permanent contract with a 3-month probation period frrom our client28 days of holidayTravel cost reimbursementWFH allowanceComprehensive Health Insurance and Pension plansPerformance-based bonus to reward successDesk and chair compensation for a comfortable work-from-home experienceLease bike plans

Work location

Amsterdam (1day from home)

Company description

Our client makes electronic devices for various vehicles like boats, RVs, and industrial machines. They create systems for managing power, controlling functions, and improving performance to make these vehicles run smoothly and efficiently in tough conditions.

Good to know

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Recruiter contact

Srinarty Laa Baan, Amsterdam
srinarty@undutchables.nl
+31(0)6-34154091