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Technical Support Specialist - Dutch & English
Amsterdam, reference 2025-00851
Job description
As a Technical Support Specialist, you will play a pivotal role in assisting clients across the Benelux region with technical inquiries related to products and the online management portal. Your expertise will contribute directly to customer satisfaction and the effective resolution of technical issues.Key Responsibilities
- Respond to customer inquiries via phone and email, providing timely and effective solutions.
- Create and manage support tickets in the system to track customer interactions and issues.
- Guide clients in selecting and correctly installing products, ensuring optimal use and functionality.
- Conduct training sessions for users on product features, including hands-on demonstrations of wiring and configuration.
- Analyze reported issues and test products to verify functionality and troubleshoot potential defects.
- Occasionally visit installation sites to assist installers or provide on-site training to end users.
Requirements
- To succeed in this role, you should have a solid technical background combined with excellent communication skills.
- The ideal candidate is proactive, detail-oriented, and committed to delivering top-tier customer support.
- Proven experience in a technical support role, ideally in a B2B or B2C environment.
- Strong understanding of technical products and the ability to explain complex concepts to a variety of audiences.
- Excellent communication skills in both English and Dutch (French is a plus).
- Comfortable working independently and collaboratively within a team environment.
- Familiarity with ticketing systems and CRM software.
- Possession of a valid driver’s license.
- Willingness to travel occasionally for on-site support and training.
Working conditions
What the company offers:- Working from home 2 days per week
- Salary: EUR between 2500 - 2800,- gross based on 40 hours
- 25 holidays
- Pension Plan
- Partial travel reimbursement
- Thorough onboarding and growth opportunities
- Once a year work event in France and other outings with the team
- Modern office in the heart of Amsterdam
Salary from: €2500,-
Salary to: €2800,-
Work location
AmsterdamCompany description
Our client is a fast growing company in the telecoms industry.Good to know
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more. ÂRecruiter contact
Heleen Hermans, Amsterdamheleen@undutchables.nl
+31(0)6-34154087
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