Account Representative | Dutch and English

Hoofddorp, reference 2025-02141

Job description

Our client is looking for a motivated and service-oriented professional to support their B2B customers in an international environment. In this role, the focus is on delivering excellent customer service while building strong, long-term business relationships.
The position combines commercial, operational, and technical elements. The successful candidate will be responsible for managing customer orders, providing technical support, and acting as a trusted point of contact for assigned accounts. Together with colleagues, they will co-manage customer relationships and actively contribute to identifying opportunities for added value through products and services.
Key responsibilities include:
Delivering high-quality service to B2B clients and acting as a reliable point of contact
Managing and processing customer orders accurately and efficiently
Providing technical support in response to customer inquiries and requests
Identifying customer needs and offering appropriate solutions and value-added products
Supporting and strengthening customer relationships through proactive communication
Collaborating closely with internal teams to ensure smooth processes and customer satisfaction
Ensuring a consistently positive customer experience, aligned with world-class service standards

Requirements

The ideal candidate is a proactive team player with a positive mindset who enjoys working in a dynamic, fast-paced environment. They take ownership of their work, think in solutions, and go the extra mile to ensure customer satisfaction.

Requirements:
Business-level proficiency in spoken and written Dutch and English
German language skills are a strong plus
A minimum of 3 years of relevant B2B commercial experience in an internal role
Strong customer service skills with a commercial mindset
Good technical affinity, curiosity, and the ability to learn quickly
The ability to work independently while also collaborating effectively within a team
Strong problem-solving skills and the ability to respond to customer needs in a timely manner

Working conditions

You get the opportunity to boost your international experience
Our client offers a quarterly and yearly customer service incentive program
Be part of an inspiring work environment grounded in ideas, teamwork and effort
Ability to invest in your own development
31 paid holidays per year, travel allowance, a contribution to collective health insurance and more
Direct contract with the hiring company 
Salary indication: between EUR 3000 and EUR 3700 gross per month based on a 40 hours working week.

Work location

Hoofddorp

Company description

Our client is an international and successful company that offers solutions to the industrial and manufacturing sector.

Good to know

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Recruiter contact

Irina van Halen, Amsterdam
irina.vanhalen@undutchables.nl
+31(0)6-34154086