Customer Care Representative | German

Amsterdam, reference 2026-01053

Job description

What will you do?

• Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
• Responsible for the German market and when necessary, also other international markets (mainly for the UK).
• Enter all customer orders in accordance to provided process and SLAs
• Responding to customers in accordance with established SLAs
• Issue return authorizations (RA’s) for repairs and credits under company guidelines
• Provide follow up contacts to customers as needed
• Phone and email based troubleshooting of medical devices and software
• Maintain logs, records, and files manually and electronically
• Other duties as assigned

Requirements

Who are you?

• 2 years’ experience in a customer service department strongly preferred
• You are fluent in German and English (written and spoken)
• Excellent communication skills
• Work independently or as a team member with reliable, on-time, and consistent attendance
• Flexible, accurate and detailed oriented
• Open minded and driven
• Candidates must live in the Netherlands (Amsterdam area preferred), candidates who live abroad unfortunately cannot be considered

Working conditions

This is a long term positionThe start date is ASAPThe salary is between: € 40,000.-- and € 41,000.-- per month gross, including 8% holiday allowanceThe company will offer a contract directly, start with 1 yearThis is a full time position, from Monday - FridayThe company reimburses travel costsHybrid (2 days a week in office) model

Work location

Amsterdam Our client is an international medical device company which is based in Amsterdam. The Dutch office has approximately 70 employees and the HQ is based in the USA.

Good to know

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Recruiter contact

Jana Ambré, Amsterdam
jana.ambre@undutchables.nl
+31(0)6-18093397